F&B Service Attendant

IHG Hotels & Resorts; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prestigious hotel chain in Kuala Lumpur is seeking enthusiastic candidates for a hospitality role centered on guest service in the food and beverage department. Responsibilities include welcoming guests, taking and serving food orders, ensuring hygiene and safety standards, and working collaboratively with team members to enhance guest experiences. Ideal applicants will have a passion for hospitality and the ability to create memorable dining experiences.

Responsibilities

• Welcome guests with a big smile and make them feel at home from the moment they arrive.
• Take food and drink orders accurately and serve them promptly — timing matters.
• Share menu recommendations, answer questions, and support guests with dietary needs.
• Respond to guest questions or concerns with a positive, calm, and solution-focused mindset.

Job description

What You’ll Be Doing

Food & Beverage Service

• Welcome guests with a big smile and make them feel at home from the moment they arrive.
• Take food and drink orders accurately and serve them promptly — timing matters.
• Share menu recommendations, answer questions, and support guests with dietary needs.
• Keep tables looking fresh and inviting throughout the dining experience.
• Top up water, clear plates, and stay alert to guest needs during service.

Operational Support

• Help set up and pack down service areas, including restaurants, bars, and event spaces.
• Carry out opening and closing duties to keep operations running smoothly.
• Handle payments, process bills, and manage cash accurately and responsibly.

Guest Experience

• Respond to guest questions or concerns with a positive, calm, and solution-focused mindset.
• Build genuine connections with guests to create personalised moments and encourage them to come back again.

Hygiene & Safety

• Follow food safety, hygiene, and cleanliness standards in line with hotel and local regulations.
• Report any equipment issues or maintenance needs quickly to keep service safe and smooth.

Teamwork

• Work closely with teammates to deliver seamless service, even during busy shifts.
• Step in to support colleagues during peak hours, events, or special occasions.

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