F&B Reservation Agent

CROWNE PLAZA KLCC; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prestigious hotel in Kuala Lumpur is seeking a dedicated F&B Reservation Agent to handle restaurant reservations and provide excellent guest service. Responsibilities include managing bookings across various platforms, coordinating seating arrangements, and addressing guest inquiries and special requests. Applicants should have a diploma in hospitality or related fields and possess strong communication skills. This role demands attention to detail and the ability to work shifts, including weekends and holidays.

Qualifications

• Previous experience in hotel F&B, reservations, or customer service is an advantage.
• Excellent communication skills in English; additional languages are an advantage.
• Well-groomed with a pleasant personality.

Responsibilities

• Handle all restaurant reservations via phone, email, WhatsApp, and reservation systems.
• Provide accurate information on restaurant concepts, menus, operating hours, promotions, and special events.
• Coordinate closely with restaurant managers and service teams to ensure smooth seating arrangements.

Skills

Customer service excellence

Attention to detail

Time management and multitasking

Problem-solving skills

Team collaboration

Education

Diploma or Certificate in Hospitality / Tourism / F&B Management

Tools

Reservation systems

Job description

Overview

The F&B Reservation Agent handles restaurant reservations efficiently and professionally while delivering excellent guest service. This role ensures accurate booking management, effective communication with outlets, and a smooth dining experience for all guests.

Key Responsibilities

• Handle all restaurant reservations via phone, email, WhatsApp, and reservation systems
• Provide accurate information on restaurant concepts, menus, operating hours, promotions, and special events
• Record and update reservations accurately in the system
• Coordinate closely with restaurant managers and service teams to ensure smooth seating arrangements
• Handle special requests (birthday, anniversary, dietary requirements, VIP guests, etc.)
• Manage walk‑in inquiries and waiting lists professionally
• Follow up on confirmations, cancellations, and no‑shows
• Maintain guest profiles and preferences for future visits
• Handle guest feedback or complaints politely and escalates when necessary
• Ensure all communication reflects hotel brand standards
• Support F&B administrative tasks when required

Requirements & Qualifications

• Diploma or Certificate in Hospitality / Tourism / F&B Management preferred
• Previous experience in hotel F&B, reservations, or customer service is an advantage
• Excellent communication skills in English (additional languages are an advantage)
• Strong telephone etiquette and interpersonal skills
• Familiar with reservation systems
• Able to work shifts, weekends, and public holidays
• Well‑groomed with a pleasant personality

Key Skills

• Customer service excellence
• Attention to detail
• Time management and multitasking
• Problem‑solving skills
• Team collaboration

Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.