Expression of Interest – Medical Claims Assessor (Mandarin Speaking)

AIA Shared Services; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Cyberjaya is seeking a Medical Claims Assessor to process claims transactions for the Hong Kong market. Ideal candidates will have a relevant degree and possess strong self-motivation and customer orientation. Responsibilities include evaluating claims, preparing reports, and ensuring data accuracy. The position requires adaptability to a shift work environment, including weekends and public holidays.

Qualifications

• Open to Fresh Graduates or experienced Medical Claims Assessors.
• Recognized tertiary education in relevant fields required.
• Able to work in a desk-bound environment with shift work.

Responsibilities

• Process claims transactions according to specified guidelines.
• Evaluate and prepare medical questionnaires for claims.
• Ensure quality and efficiency benchmarks are met.
• Regularly report metrics related to operations and risk.
• Develop reporting procedures and ensure data accuracy.

Skills

Self-motivated

Customer oriented

Time management skills

Computer literate in Microsoft Office

Education

Tertiary Diploma or Bachelor in Biology, Biotechnology, Medical Science, Social Science, Business Management

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About The Role

Process authorized claims transactions within the required benchmarks for the Hong Kong market based on guidelines set for the issuance of AIA insurance policies.

Job Responsibilities

• Process all Life / Accident and Health (A&H) / Major Claims / Corporate Solutions (CS)/ Pre Approval (PA) claims requests received as per stipulated requirements.
• Evaluate and collect all data for claim processes, prepare medical questionnaire and to review all status and ensure efficient adjustment in claim system.
• Ensure meeting individual quality, turnaround time and efficiency benchmark.
• Performs other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements.
• Prepares regular reporting to management on metrics relating to business, operations, risk, compliance, workforce, etc. or statutory authorities on regulatory metrics.
• Develop procedures for reporting, extract, collate and populate data to reporting template.
• Validate data accuracy and liaise with relevant parties to resolve data quality.
• Forward thinker in ensuring all required task and activities are recorded in relevant system accurately and promptly.

Job Requirements

• Open to Fresh Graduate, experienced Medical Claims Assessor, experienced from Lab / Nursing / MBBS.
• A recognized tertiary Diploma / Bachelor in Biology, Biotechnology, and Medical Science, Social Science, Business Management or relevant qualifications.
• Self-motivated and customer orientated.
• Time management skills.
• Computer literate in Microsoft Office.
• Good dedication at work, good demeanor, willing to learn.
• Able to adapt desk-bound working environment, working shift including weekend on rotation basis & able to work overtime beyond normal office hour (including weekend & public holiday).
• The role is required to follow Hong Kong working calendar.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.