Export-Import Customer Service

Tech Harvest Capital; Kuala Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global logistics company in Kuala Selangor is looking for a proactive and detail-oriented Export-Import Customer Service Executive. You will be the primary point of contact for international clients, managing communication and ensuring timely deliveries. Ideal candidates will have strong English communication skills and a basic understanding of international trade procedures. Fresh graduates with relevant backgrounds are encouraged to apply. This position offers a full-time on-site opportunity with a competitive salary.

Qualifications

• Strong English communication skills, both written and spoken are a must.
• Familiarity with international trade procedures and logistics is required.
• Candidates should possess good organizational skills with a strong attention to detail.
• Ability to multitask in a fast-paced environment is essential.
• Basic knowledge of digital marketing or e-commerce is an advantage.
• Positive attitude, eagerness to learn and strong interpersonal skills are necessary.
• Fresh graduates with relevant backgrounds or internships in export-import or customer service are encouraged to apply.

Responsibilities

• Serve as the primary point of contact for international clients.
• Prepare and issue documents such as invoices, catalogs, quotations, and shipping papers.
• Coordinate with internal teams and freight forwarders to ensure timely deliveries.
• Monitor activity on e-commerce and B2B platforms and respond to inquiries.
• Resolve customer queries promptly to maintain satisfaction.
• Assist with content creation, social media updates, and digital marketing activities.

Skills

Strong English communication skills (written and spoken)

Familiarity with international trade procedures and logistics

Good organizational skills

Attention to detail

Ability to multitask

Basic knowledge of digital marketing or e‑commerce

Positive attitude

Eagerness to learn

Strong interpersonal skills

Job description

Tech Harvest Capital – Kuala Selangor, Selangor

Are you a proactive and detail‑oriented individual? Join our growing team as an Export‑Import Customer Service Executive!

Job Details

• Position: Export‑Import Customer Service Executive
• Company: Jayspire Global Line Sdn Bhd
• Job Type: Full‑Time | On‑Site
• Salary: RM 1,700 – RM 2,500
• Location: E‑2‑16, Level 2, Sunsuria Forum, Jalan Setia Dagang U13/AL, Setia Alam, 40170 Shah Alam, Selangor Darul Ehsan, Malaysia

Key Responsibilities

• Serve as the primary point of contact for international clients via email, WhatsApp, and other communication platforms.
• Prepare and issue documents such as invoices, catalogs, quotations, and shipping papers.
• Coordinate with internal teams and freight forwarders to ensure timely deliveries.
• Monitor activity on e‑commerce and B2B platforms and respond to inquiries.
• Resolve customer queries promptly to maintain satisfaction.
• Assist with content creation, social media updates, and digital marketing activities.

Job Requirements

• Strong English communication skills (written and spoken).
• Familiarity with international trade procedures and logistics.
• Good organizational skills with strong attention to detail.
• Ability to multitask in a fast‑paced environment.
• Basic knowledge of digital marketing or e‑commerce is an advantage.
• Positive attitude, eagerness to learn, and strong interpersonal skills.
• Fresh graduates with relevant backgrounds or internships in export‑import or customer service are encouraged to apply.