Executive, Technical, Aftersales

CARSOME; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading automotive company is seeking a Technical Support Executive in Petaling Jaya, Malaysia. The role involves following technical support processes, troubleshooting complex cases, and collaborating closely with the technical support team. Candidates should have a good understanding of automotive mechanics and be proficient in communication and analytical skills. This position offers an opportunity to engage in diverse tasks and support the team effectively.

Qualifications

• Ability to quickly identify problems.
• Good knowledge of automotive.
• Effective analytical and communication skills.
• Good reading, computer, and mathematics skills.
• Willingness to learn new technology and procedures.
• Excellent interpersonal skills.

Responsibilities

• Follow all Technical Support processes.
• Solve cases requiring in-depth troubleshooting.
• Work closely with the Primary Technical Support team.
• Handle call flow from internal/external stakeholders.
• Report daily, weekly, and monthly work to the TSA Manager.
• Communicate and share knowledge with other L2 engineers.

Skills

Problem identification

Knowledge of automotive

Analytical skills

Effective communication skills

Computer skills

Mathematics skills

Tools

PowerPoint

Word

Excel

Applicant Tracking System (ATS)

Job description

About You

Our growing company is searching for experienced candidates for the position of technical support executive. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.

Your Day to Day

• Follow all Technical Support processes
• Performs additional related duties as assigned by management
• Solve Cases requiring in-depth troubleshooting assistance and Cases where Customer is requiring resolution
• Work Closely with Primary Technical Support team to provide a solution to outlet /Primary Tech Support in an efficient manner
• Handle the call flow from internal/external
• Daily, weekly and monthly reporting of working to TSA Manager
• Site visit may be required
• Communicate and share knowledge with other L2 engineers Primary Support
• Understand the source of the quality problem
• Liaise/support inter-department requirements to increase service level to our customers

Your Know How

• Ability to identify the problem quickly.
• Good knowledge of automotive
• Effective analytical and communication skills.
• Good reading, computer, and mathematics skills.
• Ability to learn new technology and repair and service procedures and specifications.
• Required Skill(s): PowerPoint, Word, Excel & Applicant Tracking System (ATS).
• Excellent interpersonal.