Executive of Maxis Retail Center (Kuching)

Maxis; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company in Kuching is seeking an Executive for its Maxis Center. The role involves driving operational excellence and ensuring a superior customer experience in the retail environment. The ideal candidate has a diploma or degree, at least 4-5 years of experience in telecommunications or retail, and possesses strong analytical and communication skills. This position offers opportunities for career growth in a dynamic and supportive environment.

Qualifications

• 4-5 years of experience in telecommunications or retail preferred.
• Proficient in Microsoft Office tools.
• Excellent communication in English.
• Passionate about sales and customer-oriented.

Responsibilities

• Drive operational excellence and enhance customer journey.
• Manage sales performance and in-store customer experience.
• Lead and develop team for high operational standards.
• Ensure compliance with standard policies.

Skills

Communication skills

Customer service

Sales strategies

Analytical skills

Education

Professional Certificate / Diploma / Degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
  

Why does this job exist and why is it critical?

The Executive of Maxis Center is the store’s second person in command and will be focusing in driving operational excellence to deliver and unmatched customer experience at retail. Manage store performance in terms of creating conducive customer journey, speedy and effective resolutions and achieving quality and compliance to standard policies and procedures. To lead, motivate, engage and develop the team to have great service and performance culture. Be a Maxis ambassador who believes that face-to-face interactions play an important role in creating LIKE moments for customers.

What are you accountable for?

• To drive operational excellence by creating a conducive customer journey that leads to speedy and effective resolutions for customers and promoting self-serve
• Apply analytical skills to execute sales strategies that guide the retail store team to attract walk-in customers to the store and convert into sales opportunities
• To deliver overall sales performance of the store through execution of retail sales activities, monitoring and reviewing performance and effective communication
• Ensure seamless operations in terms of cash, inventory, floor and in-store merchandising management
• Focus on career growth and development of the staff in terms of ensuring high operational standards by consistently providing support, leadership, mentoring and coaching as a role model
• To manage in-store customer experience by creating conducive customer journey, understanding crowd pattern, and executing smart scheduling for staff
• Enforce quality and compliance to standard policies and procedures

What do you need to have for this role?

• Professional Certificate / Diploma / Degree or its equivalent
• Relevant work experience of minimum 4-5a years in telecommunications or retail industries preferred. Experience in showcasing and conducting product demonstrations preferred.
• Tech savvy and computer literate. Proficient in Microsoft, Word, Excel and PowerPoint
• Excellent communication, written and interpersonal skills. Strong verbal and written English language
• Obsessed with customers, passionate about sales, competitive spirit, and understands people through interactive conversations
• Personal traits: Positive, Passionate, Collaborative, Creative, A self-starter, Ability to perform under pressure in a challenging environment, a team player and leadership qualities

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.