Executive, Customer Service – Port Klang, Malaysia

ESL Emirates Shipping Line; Port Klang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Port Klang, Malaysia is seeking a self-motivated Customer Service Executive. In this role, you will handle after-sales support for customers and collaborate with the Sales team. Responsibilities include managing customer bookings, solving problems, and updating forecasts. Candidates with a Bachelor's degree, good English and Malay communication skills are preferred, while knowledge of Mandarin or Cantonese is an advantage. Fresh graduates are encouraged to apply.

Qualifications

• Fresh graduates are encouraged to apply.
• Good command of both spoken and written English and Malay is required.
• Command of Mandarin, Cantonese, or local dialect is advantageous.

Responsibilities

• Handle customer bookings and problem solving.
• Handle complaints and suggest solutions amicably.
• Compile hot box list for urgent shipments.
• Ensure after-sales service where necessary.
• Coordinate with Sales, Documentation, Operations, and Accounting.
• Update booking forecast.
• Handle space management with Principal office.
• Promote E-Commerce to customers.
• Assist Sales Team with rates filing.
• Prepare booking report as required.

Skills

Good command of English

Good command of Malay

Ability to work independently

Command of Mandarin

Command of Cantonese

Education

Bachelor's degree or higher

Job description

Full time

No experience required

4mo ago , from ESL Emirates Shipping Line

We’re looking for a self-motivated individual to take on the role of Customer Service Executive in our Port Klang, Malaysia office, who will be responsible for handling after-sales support for customers, and will work closely with our Sales team among other responsibilities.

Responsibilities

• Handle customers bookings and problem solving.
• Handle complaints and suggest solutions amicably.
• Compile hot box list for Capacity or T/S port for urgent shipments.
• Ensure after-sales service following container loading at port, where necessary.
• Coordinate with Sales, Documentation, Operations and Accounting and overseas agents to ensure smooth cargo arrangement.
• Update booking forecast.
• Handle space management with Principal office and Sales team.
• Promote E-Commerce to customers and coordinate with Sales team.
• Assist Sales Team with rates filing.
• Prepare booking report and related reporting as required.

Requirements and Qualifications

• Bachelor’s degree or higher educational attainment.
  • Fresh graduates are encouraged to apply.
• Good command of English and Malay – both spoken and written.
• Command of Mandarin, Cantonese, or local dialect (advantageous).
• Command of Mandarin, Cantonese, or local dialect (advantageous).
• Ability to work independently.

*Only shortlisted applicants will be contacted