Executive, Customer Loyalty

Mah Sing Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Malaysia is seeking a motivated Executive for their Experience Management department. The role focuses on enhancing customer engagement and loyalty through program management. Key responsibilities include daily operations, cross-team collaboration, performance monitoring, and data analysis. Ideal candidates should possess a diploma in marketing, strong analytical abilities, and excellent communication skills. This is an excellent opportunity for those looking to develop in customer engagement and marketing strategies.

Qualifications

• Previous experience in loyalty program management or customer relationship management is preferred.
• Detail-oriented with strong organizational skills.
• Proactive mindset with a willingness to learn and adapt.

Responsibilities

• Assist in the day-to-day operation of the loyalty program.
• Collaborate with cross-functional teams to ensure alignment of strategies.
• Monitor program performance and propose recommendations for improvement.

Skills

Analytical skills

Communication skills

Proficiency in Microsoft Excel

Proficiency in Microsoft PowerPoint

Organizational skills

Education

Diploma/ Degree in Marketing or equivalent

Job description

We are seeking a motivated and detail-oriented individual to join our team as an Executive in our Experience Management department. The ideal candidate will assist in the development, implementation, and management of customer loyalty via loyalty program and customer engagement initiatives with a primary focus on enhancing customer engagement, retention, and satisfaction.

This position offers an exciting opportunity to contribute to the growth and success of our loyalty program while gaining valuable experience in customer engagement and marketing strategies. If you are passionate about enhancing customer experiences and driving business results, we encourage you to apply for this role.

Job Responsibilities

Assist in the day-to-day operation of the loyalty program, including member enrollment, account management, and member communications.

Collaborate with cross-functional teams, including Marketing, Sales, and Customer Service, to ensure alignment of loyalty program strategies with overall business objectives.

Keep abreast of industry trends and best practices in loyalty programs, integrating pertinent insights into strategy. Analyse data to discern customer behaviour, preferences, and engagement trends within the loyalty program.

Support the planning and execution of marketing campaigns and promotions targeted towards loyalty program members.

Monitor program performance and effectiveness, and propose recommendations for continuous improvement and optimization.

Assist in the management of vendor relationships and partnerships related to the loyalty program.

Contribute to the development of presentations, reports, and dashboards to communicate program performance and insights to key stakeholders.

Assist Sales Admin to conduct BGB/RNR verification to ensure genuine referral reward claim.

Job Requirements

Diploma/ Degree in Marketing or equivalent

Previous experience in loyalty program management, customer relationship management (CRM), or marketing is preferred but not required.

Strong analytical skills with the ability to interpret data and draw actionable insights.

Excellent communication skills, both written and verbal.

Proficiency in Microsoft Office suite, particularly Excel and PowerPoint.

Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.

Proactive mindset with a willingness to learn and adapt in a fast-paced environment.

Ability to work collaboratively in a team setting as well as independently when necessary.