Executive Contact Centre

5G-Starlink Pte.; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A telecommunications company in Malaysia is seeking motivated individuals to deliver exceptional customer service. The role involves managing customer expectations and resolving issues effectively. Candidates with at least a diploma and customer service experience are preferred, though fresh graduates are encouraged to apply. Successful applicants will receive comprehensive training in Malaysia and/or Singapore, making this a great opportunity for individuals looking to thrive in a dynamic environment.

Qualifications

• At least 1 year of experience in a call center or customer service role.
• Ability to handle international calls is advantageous.
• Fresh graduates are welcome to apply.

Responsibilities

• Deliver world class customer service via telephone.
• Manage customer's expectations and resolve issues.
• Support Team Leader in process improvements.

Skills

Customer service skills

Good command of English

Empathy and listening skills

Education

Diploma or Degree from a recognized institution

Job description

Job Responsibilities

The essential duties and responsibilities for the incumbent are as per below

• Deliver world class customer service via telephone
• Provide a polite, professional and accurate response
• Manager customer's expectations and display ownership for customer's requests
• Liaise with appropriate departments to resolve issues brought up by customers
• Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
• Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
• Undertake any other works and duties allocated by management as and when required

Job Requirements

• At least Diploma or Degree in any field from a recognized college or university.
• Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry.
• Experience in handling international calls will be an added advantage.
• Fresh graduates who are looking for challenges in customer service are encouraged to apply.
• Good command of spoken and written English. Ability to speak and write Mandarin and/or Chinese dialects is an added advantage.
• Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.
• Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment.
• Pleasant, patience and self-discipline.
• Successful candidates will be provided with comprehensive training in Malaysia and/or Singapore.