Executive, Collection

Mitsubishi HC Capital; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services provider in Malaysia is looking for a Collection Officer who will perform collection calls and follow up on outstanding accounts. The ideal candidate should have a Diploma/Degree in Business Administration, at least 1 year of experience in the Hire Purchase industry, and strong Mandarin skills. This role involves liaising with customers on payment arrangements and managing recovery actions. Attractive benefits and flexible working hours are offered.

Benefits

Competitive annual performance-based salary

Performance bonus

Flexible working hours

Qualifications

• Minimum 1 year related experience in the Hire Purchase industry.
• Previous experience in collections or customer service is a plus.
• Self-starter, attentive, and able to work independently.

Responsibilities

• Perform collection calls for loan payments.
• Follow up on outstanding accounts and update the Aging report.
• Identify incoming payments and perform recovery actions if necessary.

Skills

Mandarin language

Teamwork

Multitasking

Education

Diploma / Degree in Business Administration

Tools

Microsoft Office

Job description

Perform collection calls to remind customers for their loan payment and follow up on outstanding accounts.

Follow-up on the list of customers assigned and update commentaries on collection activities on the Aging report.

To meet the assigned monthly target and achieve the overdue account ratio.

To identify incoming payment and unknown amount.

To perform the recovery actions such as repossession and legal action.

Liaise and negotiate with customers on settlement of account and propose for reschedule of payment as and when required.

Preparation of memo for approval for those arrears accounts that request for payment arrangement which legal action is yet to be commenced.

To attend and response regarding the audit confirmation.

Liaise with appointed re-possessor regarding goods repossession, repo fee, request of repo fee payment, etc.

Requirements

• Diploma / Degree holder in Business Administration or equivalent.
• At least 1 year of relevant working experience in Hire Purchase industry.
• Previous experience in collections or customer service is a plus.
• Strong competence in Mandarin language would be an added advantage as the position role require to liaise with Mandarin speaking clients and counterparts.
• Proficient of Microsoft Office applications.
• Ability to work with a team and independently.
• Self-started, attentive and able to multitask.

WHY JOIN US?

• Our employees’ satisfaction and well-being are of paramount importance to us.
• We offer competitive annual performance-based salary, performance bonus, attractive benefits and perks.
• Competitive incentive schemes and fixed allowances.
• Group Insurance Coverage inclusive of GHS, GTL & GPA.
• 16% of employer’s contribution to EPF upon joining.
• Company annual oversea trip, team building and employee engagement activities.
• Employee referral program.
• Extensive training and development.
• Flexible working hours and family-like working environment.

It's our pleasure to have you in our team! At Mitsubishi HC Capital Malaysia Sdn. Bhd. (formerly known as Hitachi Capital Malaysia Sdn. Bhd.), we trust you can grow, learn, develop your skill sets and leadership journey!

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