Executive Client Management

DKSH; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading service provider in Malaysia is seeking a Client Specialist responsible for managing client portfolios and ensuring excellent service delivery. The ideal candidate has 2-3 years of experience in client management, strong analytical skills, and the ability to work under pressure. They should be proficient in office productivity tools like Excel and have a Bachelor's Degree in a related field. The role requires fluency in the local language and good English skills, focusing on building strong client relationships and achieving financial targets.

Qualifications

• Minimum 2-3 years working experience in a similar role.
• Demonstrate basic client management skills.
• Able to work under pressure.
• Analytical and quantitative skills.
• Respect for cultural sensitivities in interactions.
• Good fluency in local language and ideally in English.

Responsibilities

• Manage assigned client portfolios to achieve financial and management objectives.
• Review monthly KPI/SLAs and update management on performances.
• Understand contract terms to ensure consistent service delivery.
• Contribute insights during contract negotiation to protect interests.
• Build strong relationships with client's organization.
• Achieve financial targets through marketing existing services.

Skills

Client management skills

Analytical skills

Able to work under pressure

Fluency in local language

Proficient in Excel

Education

Bachelor's Degree in Business Administration/Marketing/related field

Tools

Excel

Word

PowerPoint

Job description

To be responsible for the overall smooth liaison of the assigned client portfolio/s thus ensuring excellent services is given, satisfaction is achieved and contributing to the organization’s profitability and build client loyalty.

Responsibilities

• To manage all assigned client portfolio/s to effectively achieve the organization’s targeted financial and management objectives as determined by the management. Key Performance and Service Level Achievement.
• To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using available insight to update Management on consistent malperformances and collaborating with internal stakeholders for development and improvements when needed.
• To fully understand existing T&C contained in the Distribution and Supplemental Agreements to ensure consistent services are provided in alignment with contract stipulations.
• To contribute insights during contract negotiation to protect DKSH’s risks and interests and ensuring fair requirements in contractual discussion.
• To build a strong relationship with all levels of client’s organization through clear understanding of the history-to-current relationship, business setup and model, client’s internal operations, preferences, to maintain a solid relationship and strive in exceeding client expectations.
• To consistently strive and maintain a position as client’s preferred business partner through detailed understanding of client’s product portfolios, business strategies, target and their competitions, to understand industry’s trends, governmental and regulatory changes and updates are consistently studied and updated to enrich the business partnership.
• To consistently contribute into achieving organizationals financial targets through marketing on existing value-added services to Clients.

Qualifications

• Minimum 2-3 years working experience in a similar role.
• Demonstrate basic client management skills.
• Able to work under pressure/ pace environment.
• Analytical and quantitative skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions.
• Good fluency in local language and ideally in English, both written and spoken.

Minimum Bachelor's Degree in Business Administration/Marketing/related field.