Executive, Client Experience (Kuala Lumpur)

UEM Edgenta; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading asset management company in Kuala Lumpur is seeking a candidate to support and enhance their work order management system. The role involves conducting data analysis, preparing system documentation, and offering hands-on assistance to users. The ideal candidate should possess a diploma in a relevant field, along with experience in customer service or data analysis. Strong communication skills in both English and Bahasa Malaysia are required for effective stakeholder engagement in a fast-paced environment.

Qualifications

• 1–3 years of relevant experience (hospitality, customer service, systems, or data analysis).
• Experience with work order systems or operational data analysis is advantageous.
• Proficient in English and Bahasa Malaysia.

Responsibilities

• Support and enhance the FM work order management system.
• Administer day-to-day system operations and coordination.
• Act as the primary system support contact.

Skills

Data analytics skills

Communication skills

Stakeholder engagement

Customer service skills

Education

Diploma or Postgraduate Certificate in Hospitality, Data Analytics, Information Systems

Job description

Responsibilities

• Support, maintain, and enhance the FM work order management system and digital dashboards to ensure smooth operations across all project sites.
• Administer day‑to‑day system operations, including performance monitoring, data accuracy, troubleshooting, and coordination with IT/vendors.
• Act as the primary system support contact, providing hands‑on assistance, issue resolution, and guidance to users across sites and clients.
• Prepare and update system documentation, SOPs, user guides, and conduct training for new and existing users.
• Configure and deploy the FM system for new projects, including asset registers, PM schedules, workflows, and service categories.
• Review and improve FM workflows, automation, and system processes to enhance efficiency, SLA tracking, and response times.
• Analyse operational data and generate dashboards and reports on asset performance, manpower efficiency, and service delivery.
• Support audits and ensure data integrity, system compliance, and accurate reporting standards.
• Serve as a key liaison for clients and internal stakeholders, addressing system‑related queries and supporting service excellence.
• Conduct site walkarounds and system spot checks, provide feedback reports, escal‑ate critical issues, and support Command & Contact Centre activities when required.

Requirements

• Diploma or Postgraduate Certificate in Hospitality, Data Analytics, Information Systems, or a related field.
• 1–3 years of relevant experience (hospitality, customer service, systems, or data analysis).
• Experience handling work order systems, dashboards, or operational data analysis is an added advantage.
• Strong data analytics skills, including data cleaning, analysis, exploration, and basic data visualisation.
• Proficient in English and Bahasa Malaysia, with good communication, stakeholder engagement, and customer service skills.
• Service‑oriented, analytical, and proactive, able to work independently and collaboratively in a fast‑paced environment with a positive attitude.

UEM Edgenta is the region’s leading Asset Management & Infrastructure Solutions company. We are listed on Bursa Malaysia (KLSE: EDGENTA) with a clear vision to Optimise Assets and Improve Lives.

We promise the Edgenta Way of delivering quality services to our clients by going beyond standards and offering technology‑based solutions as a promise of efficiency, anchored upon a mindset to ensure safety across our operations for the benefit of all our stakeholders.

Our expertise covers Healthcare Support and Property & Facility Solutions within our Asset Management segment, and Infrastructure Services, along with Asset Consultancy within Infrastructure Solutions.

We offer our clients a full suite of services throughout their asset life cycle, which includes consultancy, procurement and construction planning, operations and maintenance, as well as optimisation, rehabilitation and upgrades.

UEM Edgenta is currently present in Malaysia, Singapore, Indonesia, Taiwan and the United Arab Emirates.