Executive, Business Support

Carsome; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job description

Role: Executive, Business Support (Calling)

Your Day to Day

• Contacting sellers of (bidding) and (non‑bidding) vehicles for appointment scheduling for transactions.
• Following up and updating the latest appointment status of any unscheduled or postponed cases.
• Providing assistance on seller inquiries regarding the transaction process.
• Requesting necessary details for appointment scheduling (hire purchase status, ownership status, car status).
• Sending reminder messages via WhatsApp to sellers upon completion of appointment scheduling, including required documentation for the transaction.
• Checking customer availability (date and time) and confirming the transaction.
• Updating accurate details in job sheets for subsequent team reference (Operation Executive).
• Checking the OE schedule to slot in the appointment according to the location and time.
• Following up and liaising within the internal team for any pending and required items, such as down payment and pending approval cases.

Role: Executive, Business Support (Admin)

• Double‑check all related approvals before scheduling.
• Aging (Based on area: KV & Outstation).
• Attend TT Request.
• Attend DT's group (Ops, Sourcing, B2B).
• Attend inspector's group (outstation groups).
• Attend corp request (schedule booking).
• Find slot for add‑on cases.
• Update case status (Settlement & Postpone).
• Attend BA's request.
• Attend OE's request.
• Double‑check on Jobsheet details.
• Updating names OE Schedule (OS Admin only).