Executive, Branch Support Admin

CARSOME; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

An automotive retail company in Penang seeks a dedicated team member to provide administrative support regarding vehicle handovers and inspections. Candidates must have at least two years of automotive experience and a valid driving license. You will be responsible for conducting vehicle inspections, managing inventory, and coordinating logistics. Strong communication skills and the ability to multitask are essential. This role requires teamwork and a commitment to quality standards.

Qualifications

• Minimum 2 years of experience in the Automotive industry.
• A valid driving license with a clean record.
• Ability to work independently and within a team.

Responsibilities

• Provide retail administrative support from order to delivery.
• Conduct Pre-Delivery Inspections (PDI) for vehicles.
• Coordinate inter-branch vehicle transfers with the logistics team.

Skills

Automotive knowledge

Communication skills

Multitasking ability

Problem-solving skills

Teamwork

Education

SPM / Diploma / Degree in any discipline

Automotive Education

Job description

About You

Your focus is to provide retail administrative support to complete a customer’s journey from order up until delivery. You will need to liaise with external parties including customers and banks/FI as well as networking with internal stakeholders to complete the processes. Your direct report would be the designated Branch Operations, Assistant Managers.

Your Day-to-Day

Vehicle Handover & Inspection

• CCL Car Handover Checklist & Rejection Submission
• Conduct Pre-Delivery Inspections (PDI)
• Perform inbound and outbound inspections on all EC to EC transfer cars and update records accordingly.
• Vehicle Maintenance & Upkeep
• Prepare vehicles for test drives, including post-test drive inspections and required touch-ups.
• Puspakom B5 / B7 re-inspection is conducted within the stipulated timeline to prevent expiry.
• Coordinate Car Wash or USP. Update AppSheet.

Stock & Inventory

• Monthly stock counts to ensure vehicle inventory accuracy.
• Update CarTracker(C2B) before and after every collection to prevent discrepancies.
• Tag keys accurately based on vehicle number plates for easy tracking.

Dealer & Customer Collection Support

• Pre-collection preparation: Verify vehicle availability, park cars according to the Logistics team listing, and arrange transport from branches to the yard.
• Conduct PDI during dealer car collection from the yard.
• Transport cars from yard to branch for dealer pickup.
• Receive and facilitate car handovers from different branches.

Vehicle Transfer & Logistic Coordination

• Work closely with the Logistics team to facilitate inter-branch vehicle transfers.
• Self-collect and arrange Value Car photoshoots, especially for East Malaysia (EM) branches.
• CMS transfer store requests and manage inbound/outbound movements through TMS (Transport Management System).
• Loading/unloading vehicles onto trailers for inter-branch movement. Update CarRetailer App.

Your Know-How

• Qualification in SPM / Diploma / Degree (in any discipline).
• Preferably candidates possess some level of Automotive Education.
• Minimum 2 years of experience working in the Automotive industry.
• A valid driving license with a clean record and willingness to travel.
• Ability to interact and communicate with individuals at all levels.
• Ability to multitask, prioritize effectively and think fast to resolve challenging situations.
• Ability to work independently as well as within a team to support each other.
• A quality-first mentality in upholding CARSOME's fleet quality standards.
• Familiarity with the JPJ or Puspakom’s procedure will be a plus point.