Event Coordinator Cum Customer Service Executive (客服兼活动协调执行员）

Hunters International Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading seminar company in Petaling Jaya is seeking a detail-oriented individual for event registration management and customer service. This role involves handling registration systems, managing customer inquiries, and providing administrative support. Ideal candidates are reliable, possess strong communication skills, and are proficient in English and Mandarin. The position offers a competitive remuneration package of up to MYR 3,000.

Benefits

Recognition with world-renowned speakers

Young and energetic working environment

Opportunities for professional development

Incentives and bonuses

Qualifications

• 2 years experience in related field preferred; fresh graduates are encouraged to apply.
• Ability to perform administrative tasks efficiently.
• Reliable with time management skills.

Responsibilities

• Handle event registration and customer inquiries.
• Build and maintain relationships with customer accounts.
• Coordinate event preparation and onsite management.

Skills

Customer orientation

Excellent interpersonal skills

Communication skills

Ability to adapt

Proficiency in English and Mandarin

Tools

Microsoft Office

CRM systems

Job description

Who are we?

We were founded over 27 years ago and is the world's largest Education Seminar company. Annually we host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, USA, Europe, Middle East, South America, and the UK. We have empowered over 350,000+ entrepreneurs alone and have impacted 12 million people over its history. We provide the key to personal and business success, our Company creates life changing experiences with the worlds best Leaders & Disruptors in Personal Development, Business, Marketing, Tech & Startups, Politics, Sport & Entertainment and more.

Job Description

Event Registration Management

• Handling registration system inclusive of payment collections follow-up.
• General Admin including keeping up a quality database of delegate/participant.
• Onsite registration.
• Coordinate team in preparation for event in above areas.
• Lead onsite team during event for registration & customer general enquiries.
• Closing of project following proper procedure with proper filing of registration.

Customer Service Management

• Identify and assess customers needs to achieve satisfaction.
• Proactive communication with customers via telephone, email or in person in order to respond to inquiries or to provide information about products and services, to confirm attendance, to take orders or cancel orders, or to obtain details of complaints.
• Work closely with other teams and departments, on updating customer interactions and transactions in CRM, recording details of inquiries, complaints, and comments, as well as actions taken.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Build and maintain sustainable relationships and trust with customer accounts through open and interactive communication.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.

Requirements

• 2-years experience in related field(s) is preferred. However, fresh graduates are encouraged to apply.
• Computer literate and knowledge in Microsoft Office, especially Microsoft Excel.
• Familiarity with CRM systems and practices preferred.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent interpersonal, communication and presentation skills.
• Reliable, ability to multi-task, prioritize, and manage time effectively. Able to work independently with minimal supervision.
• Ability to perform administration support tasks efficiently.
• Able to work under tight schedule to meet project deadlines.
• Required language(s): Proficiency to converse and write in English and Mandarin.

What We Offer

• Recognition with an exposure and working experience with world-renowned speakers and business experts.
• Young, energetic, fun and conducive working workplace.
• We provide an opportunity for your innovation.
• Various opportunities for professional and personal development.
• Opportunities to travel and support outstation and overseas events.
• Great remuneration offer (Basic, allowance, attractive event incentive and bonus).

Remuneration

Up to MYR 3,000

Working Hours

Monday - Friday | 10am - 7pm (Requires working during weekends and public holidays and long hours when necessary)