EV & Luxury Automotive L2 Technical Support Specialist

Sinergia Talents; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive support service in Petaling Jaya is seeking a skilled Level 2 Technical Support Specialist for high-end automotive and electric vehicle systems. The ideal candidate has at least 3 years of experience in technical support within the automotive industry, excellent troubleshooting abilities, and strong communication skills in English. Responsibilities include providing advanced technical support, resolving complex vehicle issues, and collaborating with various teams. Certification in automotive diagnostics is a plus.

Qualifications

• Minimum 3 years of technical support experience in the automotive industry, preferably with premium/EV brands.
• Experience in a call center or customer support environment.
• Excellent problem-solving and analytical skills.

Responsibilities

• Provide Level 2 technical support for high-end and EV vehicles.
• Troubleshoot and resolve complex mechanical, electrical, and software-related issues.
• Document all support interactions and technical findings in the CRM or ticketing system.

Skills

Remote diagnostics expertise

Technical support experience

Problem-solving skills

Strong communication in English

Understanding of EV systems

Education

Certification in automotive diagnostics or EV systems

Tools

CRM systems (Salesforce, Zendesk)

Job description

A leading automotive support service in Petaling Jaya is seeking a skilled Level 2 Technical Support Specialist for high-end automotive and electric vehicle systems. The ideal candidate has at least 3 years of experience in technical support within the automotive industry, excellent troubleshooting abilities, and strong communication skills in English. Responsibilities include providing advanced technical support, resolving complex vehicle issues, and collaborating with various teams. Certification in automotive diagnostics is a plus.