Entry-Level IT Support Specialist – Learn & Grow

HID; Kulai; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology firm is seeking a Junior IT Service Specialist to assist with foundational technical support. This entry-level position welcomes candidates beginning their IT careers and involves helping users with IT incidents and requests. The role includes logging IT issues, providing first-tier support, and managing multiple requests. Ideal candidates will have a basic understanding of Windows and strong communication skills. This opportunity lies in a vibrant environment with opportunities for career development.

Benefits

Competitive salary and rewards package

Annual leave offering

Inclusive culture

Career development opportunities

Qualifications

• 0–1 years of experience providing IT support in a business or academic environment.
• Familiarity with mobile devices and basic networking concepts is a plus.
• Ability to read and follow technical instructions and manuals.

Responsibilities

• Assist users in person, by phone, and online to capture service needs.
• Provide first-tier support for routine IT end-user issues.
• Manage multiple incoming requests by prioritizing based on urgency.

Skills

Basic understanding of Windows operating systems

Good communication skills

Proficient in MS Office applications

Strong motivation to learn new technical skills

Education

0–1 years of experience in IT support

Tools

Power BI

ServiceNow

Job description

A leading technology firm is seeking a Junior IT Service Specialist to assist with foundational technical support. This entry-level position welcomes candidates beginning their IT careers and involves helping users with IT incidents and requests. The role includes logging IT issues, providing first-tier support, and managing multiple requests. Ideal candidates will have a basic understanding of Windows and strong communication skills. This opportunity lies in a vibrant environment with opportunities for career development.