Head of Strategic Accounts (FSI)

CelcomDigi; Selangor; On-site; MYR 180,000 - 250,000; Full time

Job summary

A leading telecom company in Malaysia is seeking a Head of Strategic Accounts (FSI) to drive strategic initiatives and manage key enterprise relationships in the Financial Services Industry. The role demands extensive experience in enterprise sales, with responsibilities including leading sales teams, fostering client relationships, and formulating winning sales strategies. Ideal candidates will possess a Bachelor's in Business or Marketing and a proven track record in managing large accounts. Join us to empower digital transformation and innovation.

Qualifications

• 10-15 years of experience in enterprise sales or account management.
• Strong exposure to the Financial Services Industry (FSI).
• Proven track record managing strategic enterprise accounts.

Responsibilities

• Lead sales initiatives through a team of Account Managers.
• Build relationships with key customers to enhance satisfaction.
• Drive revenue growth through strategic account planning.

Skills

Enterprise sales experience

Leadership

Client relationship management

Sales strategy

Analytical skills

Negotiation skills

Education

Bachelor’s degree in Business or Marketing

Job description

Enterprise Business - Head of Strategic Accounts (FSI)

We are now ONE! #CelcomDigi Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Enterprise Business - Head of Strategic Accounts (FSI)

Date:14 Jan 2026

Custom Field 2:14523

Employment Type:Permanent

City:CelcomDigi Tower, Petaling Jay

We are now ONE! #CelcomDigi Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Enterprise Business - Head of Strategic Accounts (FSI)

Date:14 Jan 2026

Custom Field 2:14523

Employment Type:Permanent

City:CelcomDigi Tower, Petaling Jay

Description:

Job Description

The Head of Strategic Accounts (FSI) is responsible for leading and growing key enterprise relationships within the Financial Services Industry (FSI), including banks, insurance companies, and capital market institutions. This role drives strategic account planning, revenue growth, and long-term partnerships by aligning enterprise solutions with clients’ business objectives.The role involves managing senior client stakeholders, leading complex sales cycles, and collaborating closely with internal teams (solutions, product, delivery, and leadership) to deliver value-driven outcomes. As a senior sales leader, the role also provides direction to account teams and contributes to overall enterprise sales strategy.

Responsibilities

• Lead and drive sales initiatives through a team of Account Managers within the assigned segment to achieve divisional revenue and sales targets.
• Supervise, coach, and motivate Account Managers to consistently deliver monthly and quarterly revenue performance for their respective portfolios.
• Translate company and divisional sales objectives into clear, actionable strategies, ensuring Account Managers’ activities are aligned to overall business goals.
• Build and sustain strong, long-term relationships with key customers in the segment to enhance customer engagement, satisfaction, and retention.
• Track, review, and analyze sales performance through regular assessments of visitation metrics, pipeline progress, and performance reports.
• Plan and execute trade activities and commercial programs to support the achievement of quarterly and annual targets.
• Guide and mentor Account Managers in developing robust Account Planning Documents to identify growth opportunities and expand existing accounts.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum 10–15 years of experience in enterprise sales, key account management, or business development, with strong exposure to the Financial Services Industry (FSI) such as banking, insurance, or capital markets.
• Proven track record of managing and growing strategic enterprise accounts with responsibility for large revenue portfolios and complex sales cycles.
• Demonstrated leadership experience in leading, coaching, and developing high-performing sales teams, preferably within enterprise or B2B environments.
• Strong ability to engage and influence C-level and senior stakeholders, building long-term, trusted partnerships.
• Solid understanding of enterprise solutions, digital transformation, and consultative selling within FSI organizations.
• Excellent strategic planning, account planning, and pipeline management skills, with the ability to translate business objectives into actionable sales strategies.
• Strong analytical and commercial acumen, with experience reviewing sales performance, forecasts, and KPIs to drive results.
• Excellent communication, negotiation, and presentation skills.
• Ability to work cross-functionally with internal stakeholders such as product, solutions, delivery, and leadership teams.
• High level of professionalism, resilience, and adaptability in a fast-paced, target-driven environment.

Business Unit:ENTERPRISE BUSINESS

Job Description

The Head of Strategic Accounts (FSI) is responsible for leading and growing key enterprise relationships within the Financial Services Industry (FSI), including banks, insurance companies, and capital market institutions. This role drives strategic account planning, revenue growth, and long-term partnerships by aligning enterprise solutions with clients’ business objectives.The role involves managing senior client stakeholders, leading complex sales cycles, and collaborating closely with internal teams (solutions, product, delivery, and leadership) to deliver value-driven outcomes. As a senior sales leader, the role also provides direction to account teams and contributes to overall enterprise sales strategy.

Responsibilities

• Lead and drive sales initiatives through a team of Account Managers within the assigned segment to achieve divisional revenue and sales targets.
• Supervise, coach, and motivate Account Managers to consistently deliver monthly and quarterly revenue performance for their respective portfolios.
• Translate company and divisional sales objectives into clear, actionable strategies, ensuring Account Managers’ activities are aligned to overall business goals.
• Build and sustain strong, long-term relationships with key customers in the segment to enhance customer engagement, satisfaction, and retention.
• Track, review, and analyze sales performance through regular assessments of visitation metrics, pipeline progress, and performance reports.
• Plan and execute trade activities and commercial programs to support the achievement of quarterly and annual targets.
• Guide and mentor Account Managers in developing robust Account Planning Documents to identify growth opportunities and expand existing accounts.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum 10–15 years of experience in enterprise sales, key account management, or business development, with strong exposure to the Financial Services Industry (FSI) such as banking, insurance, or capital markets.
• Proven track record of managing and growing strategic enterprise accounts with responsibility for large revenue portfolios and complex sales cycles.
• Demonstrated leadership experience in leading, coaching, and developing high-performing sales teams, preferably within enterprise or B2B environments.
• Strong ability to engage and influence C-level and senior stakeholders, building long-term, trusted partnerships.
• Solid understanding of enterprise solutions, digital transformation, and consultative selling within FSI organizations.
• Excellent strategic planning, account planning, and pipeline management skills, with the ability to translate business objectives into actionable sales strategies.
• Strong analytical and commercial acumen, with experience reviewing sales performance, forecasts, and KPIs to drive results.
• Excellent communication, negotiation, and presentation skills.
• Ability to work cross-functionally with internal stakeholders such as product, solutions, delivery, and leadership teams.
• High level of professionalism, resilience, and adaptability in a fast-paced, target-driven environment.

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Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers.Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence.Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference.If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi onLinkedInand vote for us as Malaysia’s Most Preferred Employer at theGRADUAN Brand Awards.

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.

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