English Speaker for Travel Project - Cyberjaya

Concentrix; Sepang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider is seeking an English Speaker for its Travel Project in Cyberjaya, Malaysia. The ideal candidate should have a high school diploma and strong customer service skills. Responsibilities include ensuring service meets KPIs, assisting customers with inquiries, and participating in performance improvement activities. Candidates must demonstrate effective communication, attention to detail, and the ability to work in a fast-paced environment, adapting to team-oriented tasks.

Qualifications

• Permitted to work effectively in a high production environment.
• Dependable with strong attention to detail.
• Ability to demonstrate patience in customer interactions.

Responsibilities

• Ensure service meets contractual Key Performance Indicators.
• Clarify customer requirements and provide appropriate resolutions.
• Participate in activities to improve customer satisfaction.

Skills

Customer service orientation

Strong computer navigation skills

Bilingual communication

Attention to detail

Ability to multi-task

Education

High school diploma

Job description

English Speaker for Travel Project - Cyberjaya

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.
• Ability to effectively communicate, both written and verbally as a bilingual speaker for first language of support as well as English. (With basic understanding to industry related terminologies).
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required