Engineering Customer Service Mandarin Speaker

Tribe Digital; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading digital solutions provider in Kuala Lumpur is seeking a Technical Customer Service Specialist to support electro-mechanical products. The ideal candidate will have a diploma in Engineering and strong customer service experience, alongside excellent bilingual communication skills in Chinese and English. Responsibilities include handling technical inquiries, coordinating with logistics, and adapting to rotational shifts. A competitive salary package ranging from RM 4,300 to RM 6,000 is offered, alongside a dynamic office environment.

Qualifications

• Diploma in Engineering field or at least 1 year of customer service or call center experience.
• Excellent command of both Chinese and English.
• Strong analytical and problem-resolution skills.

Responsibilities

• Handle technical inquiries and provide product support.
• Coordinate order processing with production and logistics teams.
• Resolve delivery issues and after-sales concerns.
• Collect customer feedback to enhance service quality.
• Adapt to rotating day/night shift schedules.

Skills

Bilingual communication (Chinese and English)

Analytical skills

Problem-resolution skills

Problem-resolution skills

Education

Diploma in Engineering

Job description

Role: Technical Customer Service Specialist

Work Setup: Office, Rotational Shifts

Location: Sunway Velocity, Kuala Lumpur

Position Overview

We need a technically‑minded customer service professional who can support our electro‑mechanical products and ensure exceptional customer experiences through bilingual communication.

Daily Duties

• Handle technical inquiries and provide product support.
• Coordinate order processing with production and logistics teams.
• Resolve delivery issues and after‑sales concerns.
• Collect customer feedback to enhance service quality.
• Adapt to rotating day/night shift schedules.

Ideal Candidate

• Diploma in Engineering field or at least 1 year plus of experience in customer service or a call center.
• Excellent command of both Chinese and English.
• Strong analytical and problem‑resolution skills.

Remuneration Package:

Base: RM 3,400 – RM 3,700

Package: Approximately RM 4,300 – RM 6,000

Job Details

Location: Sunway Velocity | Work Mode: On‑Site | Rotational

Application Question(s)

• This role is based in Sunway Velocity v2 office tower, Cheras. Can you commute to and work from this location?
• Can you read and write fluent English and Chinese?
• Can you commit to rotational shift which may include midnight and weekend schedules?
• Do you have experience in electronics, mechanics, engineering, or at least one year of customer service relevant work experience?
• Are you available to start immediately?

If your qualifications and aspirations align with this role, we invite you to apply. Please submit your updated resume via WhatsApp to ([phone]) Jeselyn for immediate consideration. Shortlisted candidates will be contacted to schedule a virtual interview.

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