Elite Loyalty Experience Lead

Marriott Hotels Resorts; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global hospitality company in Malaysia is seeking a Loyalty Officer to enhance the experience for Elite members. The role requires engaging guests from arrival to post-stay, ensuring their needs are met and benefits are communicated effectively. Candidates should have at least 2 years of experience in a similar role and be skilled in guest service. Join us to be part of a dedicated team that thrives on providing exceptional service to our guests.

Qualifications

• 2 years of related work experience required.
• Experience in a customer service role.
• Ability to maintain confidentiality and professional appearance.

Responsibilities

• Engage Elite members for a quality stay experience.
• Ensure effective communication and delivery of benefits.
• Assist guests with service needs and maintain a professional demeanor.

Skills

Guest service skills

Communication skills

Attention to detail

Education

High school diploma or G.E.D. equivalent

Job description

A leading global hospitality company in Malaysia is seeking a Loyalty Officer to enhance the experience for Elite members. The role requires engaging guests from arrival to post-stay, ensuring their needs are met and benefits are communicated effectively. Candidates should have at least 2 years of experience in a similar role and be skilled in guest service. Join us to be part of a dedicated team that thrives on providing exceptional service to our guests.