Customer Success Specialist (Up-Selling) - English- Kuala Lumpur

Teleperformance; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Specialist focused on up-selling! This role is perfect for those who excel in communication and sales, aiming to build strong customer relationships. You will be responsible for driving customer satisfaction and retention while achieving sales targets. If you are passionate about sales and eager to learn, this is an exciting opportunity to grow your career in a dynamic environment. Fresh graduates are welcome, making it a great entry point into the industry!

Qualifications

• Excellent English communication with Mandarin or Malay skills required.
• Fresh graduates are encouraged to apply.

Responsibilities

• Represent the company to acquire new accounts and follow up with existing customers.
• Provide sales support and assist with reporting and analysis.

Skills

Excellent communication skills

Sales skills

Customer rapport building

Willingness to learn

Target achievement

Education

SPM and above

Job description

Overview

A Customer Success Specialist (Up-Selling) focuses on fostering strong relationships with customers by understanding their needs and offering additional products or services to enhance their experience. This role combines excellent communication and sales skills to drive customer satisfaction, retention, and revenue growth while ensuring clients achieve their goals effectively.

Qualifications

Job Requirements:

• Language Requirement: Excellent in English with Mandarin or Malay in terms of verbal, written and comprehension
• Education level : SPM and above
• Proven ability to promote and build extraordinary customer rapport
• Willingness to learn and improve
• Passion to do sales and achieve target
• Fresh Graduates are encourage to apply.

Responsibilities

• Represent company to get new accounts, prospect new customers and follow up existing customers
• Provide Sales support, assist with reporting and analysis
• Collaboration between internal and external parties to provide excellent customer service and achieve customer satisfaction
• Achieve volumes and targets
• Keep a track of completion activities and provide market information