E-Commerce Support Executive

Aspial Lifestyle; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading E-Commerce services provider in Johor is looking for an E-Commerce Support Executive/Assistant to manage the back-end E-Commerce cycle. Key responsibilities include maintaining the E-Commerce database, managing inventory, and preparing product launches. Candidates should have a minimum of 1 year of experience in a related field, strong problem-solving skills, and proficiency in both Mandarin and English. This full-time role supports several key brands and offers dynamic work within a fast-paced team environment.

Qualifications

• Minimum 1 year of working experience in a related field.
• Adaptable and able to work in a fast-paced environment.
• Proficient in both spoken and written Mandarin and English.

Responsibilities

• Maintain E-Commerce database including pricing and descriptions.
• Manage inventory and verify available stock.
• Prepare and upload product images and details for launches.
• Support order fulfilment and allocation to outlets.

Skills

Proficient in E-Commerce platforms

Problem-solving skills

Attention to detail

Knowledge of inventory management

Proficient in Mandarin and English

Education

SPM / Diploma or relevant certification in E-Commerce or Business Administration

Tools

Office productivity tools

Job description

We are seeking a skilled and experienced E-Commerce Support Executive/Assistant to join our dynamic team at Aspial Lifestyle Business Services Sdn. Bhd. in Bukit Indah, Johor. In this full-time role, you will play a crucial part in providing E-Commerce support for all Aspial Lifestyle business brands (Maxi-Cash, Goldheart & Lee Hwa). The role manages the back-end E-Commerce cycle from data management, campaign management to order processing & fulfilment.

What you'll be doing

• Maintenance of E-Commerce database (pricing, description, specification, images).
• Inventory management such as check to verify available inventory, top up/replenishment through uploading, removal & replacement of items that have been sold out.
• Prepare campaign launches & activations through new product images/inventory for uploading, price changes.
• Assist in Live sale preparation & after-sale event/campaign summary report.
• Monitor stores arrangement for online orders.
• Manage timelines in terms of E-Commerce site/product readiness in preparation for brand activities. (Market Place campaigns and In-house website tactical promotions/activations).
• Good understanding of E-Commerce process flow and customer expectations.
• Prepare and upload of images, descriptions, price and other product details for all launches in addition to monthly activations.
• Order fulfilment support, to allocate orders to various outlets with available inventory to support fulfilment.
• Other backend supports roles.
• Rotating support marketplace online chatting after normal working hour.
• Monitoring retail gold price and keep update the selling price in every platform.
• Planning and implement online Brands awareness campaign with other marketing activities.
• Ensure all products are uploaded and sync with full descriptions within the given time frame.
• Image re-size required for marketplace platform.
• Any other tasks as assigned.

What we're looking for

• SPM / Diploma or relevant certification in E-Commerce, Business Administrative, or any other related majors are preferred.
• Preferable with 1 year of working experience in the related field is required for this position.
• Proficient in using E-Commerce platforms and office productivity tools.
• Proficiency in Mandarin and English (both spoken and written) will be an advantage.
• 5 working days, rest and off day might falls on weekday during online shopping campaign day.
• Occasion overtime is required to clear urgent orders.
• Strong problem-solving and analytical skills, with a keen eye for detail.
• Adaptable and able to work well in a fast-paced environment and work under guidance.

About us

Aspial is a publicly listed company in Singapore, overseeing a diverse portfolio of businesses that include jewellery retail, property development, financial services, hospitality, and resort management. Aspial Lifestyle Business Services (ALBS), located in Malaysia, serves as a shared service business centre, playing a crucial role in supporting the Group’s various operations. The Group features prominent brands such as Maxi-Cash, Lee Hwa, Goldheart Jewellery, and Niessing. Join our team and be a part of our continued success story.

Apply now and take the next step in your career!