E-Commerce Support Executive

Aspial Lifestyle; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A dynamic e-commerce company in Johor Bahru seeks an E-Commerce Support Executive/Assistant. This full-time role involves managing e-commerce operations, supporting campaign execution, maintaining databases, and processing orders. Candidates should possess a diploma or equivalent in E-Commerce or Business Administration, with at least one year of experience. Proficiency in Mandarin and English is preferred for effective communication. The position offers a chance to thrive in a fast-paced environment, with the necessity for flexibility during peak shopping seasons.

Qualifications

• 1 year of working experience in E-Commerce or a related field preferred.
• Proficiency in using E-Commerce platforms is essential.
• Strong problem-solving and analytical skills.

Responsibilities

• Maintain and update the e-commerce database for accurate product information.
• Monitor and manage inventory levels and updates.
• Prepare and launch E-Commerce campaigns with new product listings.

Skills

Proficiency in E-Commerce platforms

Attention to Detail

Problem-solving skills

Adaptability

Proficiency in Mandarin

Analytical skills

Education

SPM / Diploma in E-Commerce or Business Administration

Tools

Office productivity tools

Job description

Overview

We are seeking a skilled and experienced E-Commerce Support Executive/Assistant to join our dynamic team at Aspial Lifestyle Business Services Sdn Bhd in Bukit Indah, Johor. In this full-time role, you will play a crucial part in providing E-Commerce support for all Aspial Lifestyle business brands (Maxi-Cash, Goldheart & Lee Hwa). The role manages the back-end E-Commerce cycle from data management, campaign management to order processing & fulfilment.

Responsibilities

• Database Management: Maintain and update the e-commerce database, ensuring accurate pricing, descriptions, specifications, and images for all products.
• Inventory Control: Monitor and manage inventory levels, replenish stock, verify & update product availability across all platforms.
• Campaign Execution: Prepare and launch E-Commerce campaigns, including uploading new product images, updating pricing, coordinating live sale events & after-sale event/campaign summary report.
• Order Processing: Oversee the entire order fulfillment process, from processing to allocation and delivery support.
• Platform Management: Ensure timely updates and readiness of E-Commerce sites for brand activities and promotions (Marketplace campaigns and In-house website tactical promotions/activations).
• Customer Support: Participate in rotating shifts for marketplace online chat support to enhance customer experience.
• Price Monitoring: Keep track of retail gold prices and update selling prices across all platforms accordingly.
• Brand Awareness: Collaborate with the marketing team to plan and implement online brand awareness campaigns.
• Content Management: Ensure all product listings are complete with accurate descriptions and properly sized images for various marketplaces in given time frame.
• Inventory Management: Prepare and upload of images, descriptions, prices, and other product details for all launches in addition to monthly activations.
• Order Support: Order fulfillment support, to allocate orders to various outlets with available inventory to support fulfillment.
• Other backend support roles.
• Any other tasks as assigned.

Qualifications

• Educational Background: SPM / Diploma, or relevant certification in E-Commerce, Business Administration, or any other related fields are preferred.
• Working Experience: Preferable with 1 year of working experience in the related field is required for this position.
• Technical Skills: Proficiency in using E-Commerce platforms and office productivity tools is essential for success in this position.
• Language Abilities: Proficiency in Mandarin and English (both spoken and written) is advantageous for effective communication with diverse stakeholders.
• Flexibility: Ability to work a 5-day week with occasional rest days falling on weekdays during online shopping campaigns. Willingness to work during weekends/peak season and occasional overtime during peak periods or urgent orders.
• Attention to Detail: Strong problem-solving and analytical skills, with a keen eye for detail to ensure accuracy in all tasks.
• Adaptability: Thrive in a fast-paced environment and work well under guidance to meet the dynamic needs of the e-commerce industry.