E-Commerce Operations & Disputes Specialist

WH RADIATOR & AUTO PARTS (M) SDN BHD; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive parts company in Malaysia is seeking an E-Commerce Operation Coordinator to manage disputes and returns on platforms such as Shopee and Lazada. This role involves significant teamwork and problem-solving, ensuring a smooth online shopping experience. The ideal candidate is fluent in English and has strong attention to detail, with experience in e-commerce platforms being a plus.

Qualifications

• Fluent in reading and writing English.
• Strong follow-up skills and attention to detail.
• Experience with Shopee, Lazada, or TikTok Seller Centre is a plus.

Responsibilities

• Handle dispute cases, return and appeal processes on platforms.
• Communicate with platform support in English.
• Coordinate daily operation tasks including order checking and product listings.
• Assist in admin or data-related tasks as needed.

Skills

Fluent in English

Attention to detail

Follow-up skills

Tools

Shopee Seller Centre

Lazada Seller Centre

TikTok Seller Centre

Job description

A leading automotive parts company in Malaysia is seeking an E-Commerce Operation Coordinator to manage disputes and returns on platforms such as Shopee and Lazada. This role involves significant teamwork and problem-solving, ensuring a smooth online shopping experience. The ideal candidate is fluent in English and has strong attention to detail, with experience in e-commerce platforms being a plus.