E- Commerce/Marketplace Manager

Frd Performance Motorsport (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic automotive performance company in Kuala Lumpur seeks an E-Commerce/Marketplace Manager to oversee operations of various online marketplaces. The successful candidate will manage performance optimization, product listings, and customer interactions while collaborating with internal teams. Applicants should have at least 5 years of relevant experience, strong data analysis skills, and a passion for e-commerce. This full-time role offers an exciting opportunity to drive sales growth in a thriving team environment.

Qualifications

• Minimum 5 years of experience in a marketplace or e‑commerce supervisory role.
• Strong understanding of online marketplace operations including product listing and customer service.
• Excellent communication and collaboration skills with cross-functional teams.
• Proficient in data analysis and decision-making.
• Familiarity with digital marketing strategies.

Responsibilities

• Manage and optimise the performance of online marketplaces.
• Liaise with internal teams to ensure effective marketplace strategy.
• Oversee product listings ensuring accurate customer information.
• Monitor and respond to customer inquiries and feedback.
• Analyse market trends to identify growth opportunities.
• Develop and implement promotional campaigns.
• Provide reports and recommendations to management.

Skills

Marketplace management

Data analysis

Customer service

Problem-solving

Digital marketing

Job description

E-Commerce/Marketplace Manager

We are seeking a skilled Marketplace Team to join our dynamic team at FRD PERFORMANCE MOTORSPORT (M) SDN BHD'. In this full‑time role, you will be responsible for overseeing the day‑to‑day operations of our online marketplace, ensuring a seamless customer experience and driving sales growth. Based in our Kuala Lumpur office, you will play a crucial role in the success of our business.

What you’ll be doing

• Manage and optimise the performance of our online marketplace, such as TikTok, Shopee, Lazada, etc and monitor key metrics and implement strategies to drive sales and improve customer satisfaction
• Liaise with internal teams, such as marketing, operations and customer service, to ensure a cohesive and effective marketplace strategy
• Oversee the listing and management of products, ensuring accurate and up‑to‑date information is provided to customers
• Monitor and respond to customer inquiries and feedback, resolving any issues in a timely and professional manner
• Analyse market trends and competitor activity to identify opportunities for growth and improvement for all marketplace
• Collaborate with the marketing team to develop and implement effective promotional campaigns to drive traffic and sales on the marketplace
• Provide regular reports and recommendations to management on the performance and strategic direction of the marketplace

What we’re looking for

• Minimum 5 years of experience in a marketplace or e‑commerce supervisory role, preferably within the marketing and communications industry
• Strong understanding of online marketplace operations, including product listing, customer service, and performance optimisation
• Excellent communication and collaboration skills, with the ability to work effectively with cross‑functional teams
• Proficient in data analysis and reporting, with the ability to use data to drive decision‑making and strategy
• Familiarity with digital marketing and promotional strategies to drive traffic and sales on online platforms
• Strong problem‑solving and critical thinking skills, with the ability to identify and address challenges quickly
• Passion for providing exceptional customer service and a commitment to continuous improvement

If you’re passionate about e‑commerce, have a proven track record in marketplace management, and are eager to join a dynamic and growth‑oriented team, we encourage you to apply for this exciting opportunity. Apply now to take the next step in your career!

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