E-commerce Executive

SNS Network (M) Sdn. Bhd.; Ipoh; On-site; MYR 150,000 - 200,000; Full time

Job summary

An e-commerce company is seeking an E-commerce Executive in Ipoh, Malaysia. This role involves managing operational tasks, analyzing campaign performance, and providing customer support. Candidates should have a strong focus on achieving monthly targets and collaborating effectively with marketing to drive online traffic.

Responsibilities

• Responsible for e-commerce operational tasks, including product listing.
• Evaluate and analyze campaign performance to increase conversion.
• Respond to customer inquiries and handle complaints.
• Liaise with marketing team to drive traffic to store.
• Achieve monthly gross profit target set by Management.

Job description

E-commerce Executive

• Responsible for e-commerce operational tasks, including product listing within our e-commerce platform, process order, follow up returns, campaign planning and management, reporting, etc.
• Evaluate and analyze the campaign performance and identify the opportunity to increase conversion.
• Respond promptly to customer inquiries, handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Liaise with marketing team to build effective online strategy and drive traffic to store
• Performs administrative and division support activities
• Achieve division monthly gross profit target as set by the Management.
• To undertake any ad-hoc assignments as and when required.