E-Commerce Assistant

Trendymax (M) Sdn. Bhd. (Sarang Hae Yo); Klang City; On-site; MYR 20,000 - 100,000; Full time

Job summary

An e-commerce company in Klang City is looking for a professional to assist in developing and executing e-commerce strategies that drive online sales growth. The role involves managing product listings, providing excellent customer service, and conducting market research to identify trends. Candidates should have strong analytical skills and experience with CRM systems. The position offers benefits such as EPF, SOCSO, and health insurance.

Benefits

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Qualifications

• Proven experience in managing product listings on e-commerce platforms.
• Strong analytical skills to analyze traffic and sales data.
• Excellent customer service skills to address inquiries effectively.

Responsibilities

• Assist in managing and updating product listings on e-commerce platforms.
• Support the implementation of e-commerce strategies to drive sales growth.
• Monitor inventory levels and coordinate with the inventory management team.
• Provide excellent customer service by addressing inquiries and processing returns.
• Conduct market research to identify trends and opportunities.

Skills

E-commerce strategy development

Customer service excellence

Market research

Inventory management

Digital marketing

Tools

CRM systems

Job description

Overview

Assist in the development and execution of e-commerce strategies to drive online sales growth for Sarang Hae Yo.

Manage product listings on various e-commerce platforms, ensuring accuracy, optimization, and visual appeal.

Monitor and analyze website traffic, sales data, and customer behavior to identify trends and opportunities for improvement.

Provide excellent customer service through various channels, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Support order fulfillment processes, including order processing, packaging, and coordination with logistics partners.

Maintain accurate inventory levels and coordinate with the warehouse team to ensure timely stock replenishment.

Conduct market research to identify new product opportunities and stay informed about competitor activities.

Assist in the implementation of digital marketing campaigns to drive traffic and sales to the Sarang Hae Yo online store.

Utilize Customer Relationship Management (CRM) systems to manage customer data and improve customer engagement.

Contribute to the overall smooth operation of the Sarang Hae Yo e-commerce business, ensuring a positive online shopping experience for customers.

Requirements

• Assist in the development and execution of e-commerce strategies to drive online sales growth for Sarang Hae Yo.
• Manage product listings on various e-commerce platforms, ensuring accuracy, optimization, and visual appeal.
• Monitor and analyze website traffic, sales data, and customer behavior to identify trends and opportunities for improvement.
• Provide excellent customer service through various channels, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Support order fulfillment processes, including order processing, packaging, and coordination with logistics partners.
• Maintain accurate inventory levels and coordinate with the warehouse team to ensure timely stock replenishment.
• Conduct market research to identify new product opportunities and stay informed about competitor activities.
• Assist in the implementation of digital marketing campaigns to drive traffic and sales to the Sarang Hae Yo online store.
• Utilize Customer Relationship Management (CRM) systems to manage customer data and improve customer engagement.
• Contribute to the overall smooth operation of the Sarang Hae Yo e-commerce business, ensuring a positive online shopping experience for customers.

Responsibilities

• Assist in managing and updating product listings on various e-commerce platforms, ensuring accuracy in product descriptions, images, pricing, and specifications.
• Support the implementation of e-commerce strategies to drive online sales growth and improve customer engagement.
• Monitor inventory levels and coordinate with the inventory management team to ensure adequate stock levels and timely replenishment.
• Provide excellent customer service by promptly addressing customer inquiries, resolving issues, and processing returns or exchanges.
• Assist in order fulfillment processes, including order processing, packaging, and shipping, ensuring timely and accurate delivery to customers.
• Conduct market research and analyze competitor activities to identify trends and opportunities for e-commerce growth.
• Support digital marketing campaigns, including email marketing, social media marketing, and search engine optimization (SEO), to drive traffic and conversions to the online store.
• Analyze e-commerce data and generate reports on key performance indicators (KPIs), such as website traffic, conversion rates, and sales performance, to identify areas for improvement.
• Utilize CRM systems to manage customer data, track customer interactions, and personalize customer experiences.
• Maintain knowledge of marketplace trends, best practices, and platform updates to optimize e-commerce performance and stay ahead of the competition.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance

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