Duty Manager - Hyatt Regency Kuala Lumpur at KL Midtown

Hyatt Hotels Corporation; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company is seeking an Entry Level Manager for the Front Office in Kuala Lumpur. The successful candidate will ensure the efficient running of the department, assist in managing day-to-day operations, and address guest complaints and emergencies. Ideal candidates should hold a degree in Hospitality or Tourism Management and have at least 3 years of experience in a similar role in a 5-star hotel. Strong leadership and communication skills are essential.

Qualifications

• Minimum 3 years of experience in a similar role with international 5-star chain hotel.
• Proven ability to lead and manage a team with strong interpersonal and communication skills.
• Excellent skills for handling high-pressure situations and addressing guest complaints.

Responsibilities

• Assist Front Office Manager in managing day-to-day operations of the Front Desk.
• Handle guest complaints and emergencies effectively.
• Provide leadership and support to the Front Office team.

Skills

Leadership

Communication

Organizational skills

Conflict resolution

Time management

Education

Diploma or Bachelor's degree in Hospitality or Tourism Management

Job description

Front Office

Entry Level Manager

Full-time

Local

Summary

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Duty Manager - Front Office is responsible for assisting the Front Office Manager and Assistant Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel. The role is also a point of contact for handling guest complaints and emergencies, providing leadership and support to the Front Office team and ensuring a seamless guest experience.

Qualifications

• Diploma or Bachelor's degree in Hospitality or Tourism Management
• Minimum 3 years of experience in a similar role with international 5-star chain hotel.
• Proven ability to lead and manage a team of wellness professionals with strong interpersonal and communication skills.
• Excellent communication, interpersonal, organizational and time management skills with the ability to handle high-pressure situations, resolve conflicts, and address guest complaints effectively.

Grand Hyatt Fukuoka | Fukuoka , Kyushu , JP

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