Driver Center Operations Lead

Grab; Johor Bahru; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading Southeast Asian superapp is seeking passionate individuals for the Grab Driver Center in Johor. As a key player, you will lead driver recruitment, address inquiries, and promote a supportive environment. Your role will involve improving driver operations, conducting training, and analyzing performance trends. Candidates should have a Bachelor’s degree and proficiency in English and Bahasa Malaysia. This rewarding position allows you to impact drivers’ experiences directly.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

FlexWork arrangements

Parental and Birthday leave

Qualifications

• 1 year working experience in a related field.
• Ability to manage multiple tasks and meet deadlines.
• Experience in training and sales support.

Responsibilities

• Lead projects to improve driver operations.
• Onboard new drivers and deliver training on services.
• Analyze performance trends and implement improvements.

Skills

Proficiency in English

Proficiency in Bahasa Malaysia

Customer service skills

Data analysis

Team management

Education

Bachelor's degree in any discipline

Tools

Excel

PowerPoint

Google Docs

Job description

A leading Southeast Asian superapp is seeking passionate individuals for the Grab Driver Center in Johor. As a key player, you will lead driver recruitment, address inquiries, and promote a supportive environment. Your role will involve improving driver operations, conducting training, and analyzing performance trends. Candidates should have a Bachelor’s degree and proficiency in English and Bahasa Malaysia. This rewarding position allows you to impact drivers’ experiences directly.