Director, Human Resources

Quintus Search; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading American fast food chain is looking for a Director of HR to oversee human resources for over 90 outlets in Malaysia. The role involves managing a team of 8 HR personnel, talent acquisition, performance management, and enhancing employee engagement and retention strategies. The ideal candidate has extensive experience in HR management within the fast food industry, a strategic mindset, and strong leadership abilities. This is an opportunity to shape the workforce culture and drive operational excellence in a fast-paced environment.

Qualifications

• Experience in overseeing HR functions in the fast food or restaurant sector.
• Proven track record in talent management and employee retention strategies.
• Strong analytical skills for payroll and cost management.

Responsibilities

• Oversee the HR functions across 90 restaurants in Malaysia.
• Lead and mentor a team of HR personnel.
• Manage talent acquisition and recruitment strategies.
• Establish and maintain a sustainable workforce.
• Implement performance management and appraisal processes.

Skills

Talent Management

Performance Management

Employee Engagement

Recruitment

Payroll Management

Job description

Open in Malaysia since 2013, our client is an American fast food restaurant chain currently with 90+ outlets in Malaysia.

Director of HR (Head)

Reporting to General Manager & COO.

Oversee 90 restaurants in Malaysia with approximately 1500+ workforce including Head Office. Lead a team of 8 HR personnel.

Talent Management & Retention

• Sourcing, selection and hiring of the right talent to support the Company expansion.
• Working on Talent Management and Succession Planning to establish a talent pool to support business expansion.
• Oversee the recruitment plan for new restaurant and existing restaurant.
• Partnering with Operations Managers to build a sustainable workforce and drive operational excellent in terms of labor cost and quality hiring.
• Engage and collaborate with the university and colleges for future talent pipeline.
• Negotiate better rates with recruitment agencies/ executive search firms.
• Successfully revamped the employee survey system to improve the survey accuracy.
• Review the benefits/ salaries are competitive in the market as employer.
• Work on yearly performance appraisal, increment and bonus payout.
• Work on incentive plan for restaurants operations.
• Provide insights of employee welfare to Group HR.
• Build good working culture and better team spirit through celebrate success and festive celebration.
• Oversee the employee welfare activities are carry out diligently.

Performance Management

• Act as an advisor/ coach to line managers in managing Performance Improvement Plan.
• Act as an advisor/ coach to line managers for goal setting and communicate with the employee for annual review/ KPI setting
• Responsible in annual increment/ bonus payout exercise
• Oversee or handle Domestic Inquiry for severe disciplinary cases.
• Act as an advisor to line managers and business partner for handling staffs issues and industrial relation matters.
• Engage the employee via formal & informal channel and follow up with action plan.
• Review and analyze the insights to improve employee morale and retention purpose.

Payroll

• Review, monitor and analyze monthly labour cost to provide key insight of payroll management.