Director Clinic Operations

Pace Runners; George Town; On-site; MYR 80,000 - 100,000; Full time

Job summary

A healthcare service provider is seeking a Director of Clinic Operations in Penang, Malaysia. The role includes overseeing clinic operations and ensuring compliance with regulations while providing leadership across multiple locations. Applicants must have a nursing background and experience with elderly care. Strong leadership and excellent communication skills are essential. This position offers a supportive work environment that values employee development.

Benefits

9 Paid Holidays

3 Weeks and 1 Day Paid Time Off

Health Savings Accounts

Qualifications

• Demonstrated multi-site Clinical leadership capabilities in a geriatric setting.
• Must possess a valid driver's license and reliable transportation.
• Experience with the frail and elderly population or training willingness.

Responsibilities

• Oversee all Mountain View PACE Clinic operations.
• Manage and train Clinic Management staff.
• Ensure compliance with regulatory requirements.
• Participate in senior leadership team activities.

Skills

Multi-site Clinical leadership

Leadership and influence skills

Excellent written and verbal communication skills

Ability to make independent decisions

CPR and First Aid Certification

Education

Post-secondary education related to healthcare

Certified RN or NP

Job description

Overview

Career Opportunities with Mountain View Pace

A great place to work.

Current job opportunities are posted here as they become available.

Are you passionate about spending quality time with seniors and providing the care they deserve?

Are you interested in joining a team that truly cares about its employees and values their voice?

Do you aspire for career growth and development opportunities?

If your answer is a resounding "yes" to these questions, we would love to hear from you.

The One Senior Care family of businesses, including LIFE-NWPA, Mountain View Pace and Buckeye PACE, work as a team to help seniors stay safe, healthy, and independent in their homes and communities. We are a premier healthcare provider striving to provide excellent patient care beyond the traditional boundaries of medical insurance plans!

Schedule

Standard operating hours are 8:00 am – 5:00 pm; Monday-Friday. Specific work hours will be established through discussions with your supervisor.

• 9 Paid Holidays
• 3 Weeks and 1 Day of Paid Time Off Accrued from the Date of Hire for Full-Time Employees
• Free Life and AD&D Insurance Plan
• Health Savings and Flexible Spending Accounts
• Short Term Disability Insurance
• Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents
• Tuition Reimbursement
• Retirement Plan with Up to 5K Matching Annually / Vesting Schedule (Pre-taxable Savings)

Job Summary

The Director of Clinic Operations has responsibility for leadership and operational and administrative oversight for all Clinical services provided across the Mountain View PACE footprint.

Responsibilities

• Oversees all Mountain View PACE Clinic operations to ensure consistency and effectiveness of LIFE-NWPA’s service delivery model.
• Provides indirect (dotted line) management guidance and training of Clinic Management staff.
• Initiates policy and procedure changes for continued compliance with regulatory requirements.
• Ensure all Clinics and staff adhere to Federal, State and LIFE-NWPA policies, procedures, and program regulations.
• Oversee medical records and liaison with the clinical side of the Electronic Medical Record system providing training and technical assistance.
• Serves as liaison between individual program disciplines, other Mountain View PACE departments, and community service providers.
• Oversight of clinical staffing … Ensures high-caliber talent is recruited, retained and engaged.
• Oversight of the Risk Adjustment process.
• Acts as liaison with Mountain View PACE contracted providers to address issues or quality concerns.
• Participates in senior leadership team activities to drive process improvements and meet company growth targets.
• Advise on Mountain View PACE Clinic budgets and strategic financial investments.
• Participate in on-going Quality Initiative training as directed.
• Other duties as assigned.

Supervisory Responsibilities

The Director of Clinic Operations has significant leadership and management responsibilities.

Required Skills/Abilities

• Demonstrated multi-site Clinical leadership capabilities, preferably in a geriatric setting.
• Ability to provide strong leadership and influence skills across multiple healthcare/social welfare disciplines, in addition to direct Clinical guidance.
• Relates well with people of all ages but has a deep sensitivity and commitment to the elderly.
• Ability to organize work and follow through on assigned tasks.
• Must possess a valid driver’s license and reliable transportation with frequent regional travel. Must be insurable to drive Company vehicles.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must be able to deal tactfully and patiently with personnel, Participants, family members, visitors, government agencies/personnel, and the public.
• Must have the cognitive ability to process and perform tasks for Participant safety.
• Travels to multiple facilities and locations. Traveling overnight, including via a vehicle and/or airplane, may be required. (Approximately 20% overnight travel).
• Excellent written and verbal communication skills.
• CPR and First Aid Certification.
• Strong PC and software skills.

Education and Experience

Post-secondary education related to healthcare, healthcare administration and/or business.

Certified RN or NP with demonstrated prior leadership responsibilities, including managing a team in multiple locations. Must be licensed in the State of Kentucky (or obtain a KY license within an agreed-upon timeline).

One year of experience working with the frail and elderly population or willing to participate in extensive training as needed.

Requirements

Successful completion of background check, physical, drug screening, TB Screening.

Physical Requirements

Must be able to move intermittently throughout the workday.

Must be able to drive a motor vehicle.

Sits, stands, bends, lifts, and moves intermittently during working hours.

Is subject to lifting, carrying, and supporting Participants.

Our organizations provide equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The OSC family of businesses will only hire qualified individuals to work in a federally funded healthcare program. Please note that this excludes anyone convicted of a crime that could jeopardize the safety and well-being of the frail senior population that OSC/LIFE-NWPA/MVP/CBP serves. All individuals must disclose any conflicts of interest upon applying for a position and agree to a thorough background check when an employment offer is extended.

This position has full access to Participant, program, and staff records and reports, requiring discretion to protect individuals and the program.