Digital Sales Proposition Manager

Standard Chartered; Kuala Lumpur; Hybrid; MYR 120,000 - 160,000; Full time

Job summary

A leading international bank in Kuala Lumpur seeks a Digital Sales Proposition Manager to enhance digital experiences and drive growth. The role entails managing strategic digital propositions and collaborating with cross-functional teams to optimize performance. Candidates should have over 10 years in digital channels with strong analytical and leadership skills. Competitive compensation includes flexible working arrangements and comprehensive benefits.

Benefits

Competitive remuneration

Robust retirement and medical coverage

Generous leave entitlements

Flexible working arrangements

Continuous learning and development opportunities

Qualifications

• Minimum of 10 years’ experience in digital channels within financial institutions.
• Strong analytical capabilities and a problem-solving mindset.
• Advanced knowledge of digital banking technologies and platforms.

Responsibilities

• Develop and manage strategic digital propositions.
• Drive digital sourcing initiatives for customer engagement.
• Continuously optimize digital performance and user experience.

Skills

Analytical capabilities

Communication skills

Leadership

Education

Bachelor's degree in business, marketing, or IT

Tools

Digital banking technologies

Job description

Overview

The Digital Sales Proposition Manager plays a crucial role in enhancing our customers' digital experiences and driving customer growth within various market segments through digital channels. This position requires close collaboration with a range of cross-functional teams, including Product Management, Segment Marketing, and the Digital Hive, ensuring seamless alignment and execution of innovative digital propositions tailored to meet client needs.

Key Responsibilities:

• Develop and manage strategic digital propositions, partnering with product owners to achieve critical performance goals and maximizing the leverage of digital channel capabilities to deliver client-centric value.
• Drive digital sourcing initiatives that deepen customer engagement leveraging cross-sell, up-sell, and acquisition campaigns, while continuously enhancing the digital customer journey through data-driven performance benchmarking.
• Steer cross-functional collaboration to align strategies, secure stakeholder buy-in, and implement digital sales management (DSM) campaign activities that resonate with customers and achieve measurable business objectives.
• Continuously optimise digital performance and user experience by evaluating UI/UX and digital touchpoints against industry best practices, proposing enhancements for greater efficiency and customer satisfaction.
• Balance operational risk management with customer convenience and security by working closely with Operational Risk, Compliance, and related functions to define effective processes and controls.
• Oversee project management activities including scope, schedule, quality assurance, resource allocation, budget oversight, risk identification and mitigation within the digital channel scope, ensuring delivery of roadmap initiatives.
• Maintain ongoing risk assessments aligned with evolving economic, regulatory, and technological landscapes to safeguard operational integrity.
• Uphold exemplary regulatory and business conduct, embedding the highest standards of ethics and compliance throughout all activities associated with this role.

This role demands a proactive, strategic thinker passionate about digital innovation and customer-centric solutions in a fast-paced, evolving banking environment. You will serve as a key driver in transforming digital propositions and fostering a culture of continuous improvement within our Digital Banking team.

Qualification,Skills and Experience

Education and Qualifications:
Applicants must possess a bachelor's degree in business, marketing, information technology, or a related discipline that supports a detailed understanding of digital financial services landscapes

Experience and Skills:

• Minimum of 10 years’ experience in digital channels within financial institutions or comparable sectors, with a proven track record of successfully driving innovative digital propositions.
• Strong analytical capabilities backed by a problem-solving mindset, with experience interpreting market data and customer insights to inform strategic decisions.
• Advanced knowledge of digital banking technologies and platforms is highly desirable, including familiarity with user journey optimisation and digital customer acquisition strategies.
• Experience in managing complex projects across multiple stakeholders, with the ability to influence and secure alignment on strategic digital initiatives.
• Excellent communication, leadership, and collaboration skills, enabling effective partnership with technical, marketing, risk, and operational teams

Desirable Qualifications:

• Certifications in digital marketing, product management, agile methodologies, or related professional development courses.
• In-depth knowledge of contemporary banking products, regulations, and compliance frameworks.
• Demonstrated understanding of user interface (UI) and user experience (UX) principles and best practices.

About Standard Chartered

Standard Chartered is a leading international bank that combines agility with global reach to make a truly meaningful impact. For over 170 years, our commitment has been to support the prosperity of our clients, communities, and colleagues worldwide. We cultivate a culture that challenges norms, embraces innovation, and consistently seeks new opportunities for sustainable growth and improvement.

Our purpose is to drive commerce and prosperity through the power of our unique diversity, and our brand promise, Here for good, reflects our dedication to making a positive, enduring difference. At Standard Chartered, you will work within a diverse and inclusive environment where every individual’s distinct strengths are valued and nurtured to their fullest potential.

Together, our values inspire us to:

• Do the right thing: Uphold integrity, challenge constructively, and keep the client at the core of all decisions and actions.
• Never settle: Commit to continuous improvement, simplification, and adapting through lessons learned.
• Be better together: Foster an environment of inclusivity and respect, valuing each other’s differences to build sustainable futures.

Joining Standard Chartered means embarking on a career path filled with purpose, innovation, and a chance to contribute to something bigger than yourself.

What we offer

What We Offer

At Standard Chartered, we believe that our people are our greatest asset, and we are committed to supporting your wellbeing, growth, and success with a comprehensive suite of benefits and opportunities.

• Competitive remuneration and benefits: We provide a fair and market-aligned salary package as part of our commitment to equitable and transparent compensation practices.
• Robust retirement, medical, and life coverage: Benefit from core bank funding towards your retirement savings along with extensive medical and life insurance plans. In addition, flexible and voluntary benefits offer personalized support in select locations.
• Generous and flexible leave entitlements: Enjoy a minimum of 30 days of combined annual and public holidays, alongside parental and maternity leave (up to 20 weeks), sabbatical options up to 12 months, and volunteering leave to encourage community engagement.
• Flexible working arrangements: Our flexible work patterns, combining home and office options, empower you to balance professional and personal commitments effectively.
• Comprehensive wellbeing initiatives: Access proactive support through platforms like Unmind, resilience and skills development courses, global employee assistance programs, mental health first-aiders, and tailored self-help toolkits.
• Continuous learning and development: We foster a growth mindset by offering extensive learning resources and reskilling opportunities via physical and virtual channels designed to enhance your professional journey.
• Inclusive culture: Be part of an environment that celebrates diversity and ensures everyone is respected, valued, and enabled to reach their full potential across all teams and locations.