Digital Ambassador

QBE Insurance; Selangor; Hybrid; MYR 90,000 - 120,000; Full time

Job summary

A leading insurance company in Malaysia is seeking a Digital Adoption Specialist to drive strategy and support partnerships. The role involves promoting digital tools, training teams, and gathering market insights. Candidates should have over 10 years in financial services with strong communication skills and a solutions-oriented mindset. Enjoy benefits like hybrid working options and extensive wellness programs.

Benefits

Flex and hybrid working options

Work from home policy

Paternity leaves matching with maternity leave

Well-being programs

Medical benefits

Access to online learning via LinkedIn Learning

Additional family care leaves

Study leave

Marriage leave

Internal appreciation program

Qualifications

• 10+ years experience in financial services.
• Excellent written and verbal communication skills.
• Problem solving skills and solutions mindset.

Responsibilities

• Drive Digital Adoption for QBE’s digital tools.
• Provide onsite training for partners.
• Participate in digital roadmap planning.
• Conduct market research on digital trends.
• Improve digital experience via feedback.
• Prepare digital communications and tips.

Skills

A/B Testing

Analytical Thinking

Communication

Digital Marketing

Stakeholder Management

Education

Bachelor's Degree or equivalent

Job description

Primary Details

Time Type: Full time
Worker Type: Employee
Responsible for the digital strategy definition, execution, servicing of Partners/ sales team with intermediaries to provide valuable service and continuously enhance customer relationship. Build customer loyalty aligned with our QBE value proposition and responsible for driving adoption and usership of all QBE digital platforms in addition to sales generation.

Your New Role

• Drive Digital Adoption for QBE’s digital tools by promoting QBE’s digital enablement.
• Provide onsite training and handling of all digital queries at partners’ premises.
• Participate in digital roadmap planning and provide partnership specific requirements on all projects.
• Market research on latest and market digital trends.
• Improve digital experience through gathering feedback from partners/ sales team.
• Prepare regular digital communications and tips for distributions to share with partners.
• Assist with digital solution design and developments.
• To develop proper launch plan with communication and training support.
• Facilitate and organize project launch training support.
• Support internal digital enquiries and raise enhancements.
• Work with IT team on broad system issues and communicate progress to affected parties.
• Key Performance Indicators on Qnect adoption rate: STP and Negotiated Quotes; One Click Renewal; Qnect; B2B2C.
• Key Performance Indicators: No. of Qnect active partners; Qnect product x-sell rate; Survey satisfaction score on digital.

About You

• Bachelor's Degree or equivalent combination of education and work experience.
• 10 + years experience in financial services
• Excellent written and verbal communication skills
• Problem solving skills and solutions mindset.

About QBE

What if you could have a positive impact – at work and in the world? At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion.

Benefits

Excited to share our comprehensive benefits package at QBE! 🌟

🌟 Flex and hybrid working options

🏡 Work from home policy

👨👩👧 Paternity leaves matching with maternity leave

🧘♀️ Well-being programs

💰 Pensions

🩺 Medical benefits

🌍 Globally, access to online learning via LinkedIn Learning

👪 On top of annual leaves, 3 additional days off (Family care leaves)

📚 Study leave

💍 Marriage leave

🎁 Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well-being and personal growth! 🌟 #EmployeeBenefits #WorkLifeBalance #CareerDevelopment

Join us now, so you can be part of our success – and we can be part of yours.

Your career at QBE — Let’s make it happen

Skills

A/B Testing, Analytical Thinking, Communication, Critical Thinking, Customer Service, Digital Marketing, Digital Strategy, Email Marketing, Intentional collaboration, Managing performance, Public Speaking, Risk Management, Social Media Management, Stakeholder Management, Team Development

Application Close Date

Application Close Date: 30/01/2026 11:59 PM

How to Apply

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.