Desktop Engineer Based SG (open for Malaysian)

J-Recruit; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A technology recruitment agency is looking for a Desktop Engineer based in Singapore, open to Malaysian candidates. The role involves providing technical support to desktop users, handling support requests, and managing system setups. Candidates should have at least a diploma in Computer Science or related IT fields and a minimum of 1 year of hands-on experience. Willingness to travel for assignments and undergo background checks is essential. This position offers benefits such as annual leave.

Benefits

Annual Leave

Qualifications

• Minimum 1 year of hands-on experience as a Desktop Engineer.
• Willing to travel across Singapore for support assignments.
• Comfortable with background checks for the latest 2 employments.

Responsibilities

• Provide hands-on technical support for desktop users.
• Log and assess incoming support requests.
• Perform hardware and device inventory management.
• Manage system setups including imaging and configuration.

Skills

Technical support

Troubleshooting

Inventory management

User documentation

Education

Diploma or Degree in Computer Science

Job description

Desktop Engineer Based SG (open for Malaysian)

Requirement

• Diploma or Degree in Computer Science or related IT fields
• At least 1 year of hands on experience as a Desktop Engineer
• Willing to travel across Singapore for support assignments (more than 1 site)
• Comfortable undergoing background checks for the latest 2 employments

Responsibility

• Delivered hands on technical support for desktop users across the organization.
• Handled incoming support requests by assessing urgency, logging details, resolving issues directly where possible, and escalating cases when needed to meet service targets and user expectations.
• Carried out system setup tasks such as imaging, reinstalls, troubleshooting and configuration of workstations.
• Managed and tracked hardware and device inventories.
• Escalated complex technical matters to external vendors or specialized resolver teams when required.
• Kept incident records up to date throughout the support process.
• Produced and revised internal guides or work instructions as needed.
• Developed and maintained documentation covering support standards and operational procedure

Benefits

• Annual Leave