Depot Team Leader

DHL; Puchong; On-site; MYR 150,000 - 200,000; Full time

Job summary

A logistics company is seeking a Depot Team Leader to oversee the efficient and profitable delivery of shipments. The role involves managing inbound operations, maintaining relationships with stakeholders, and ensuring compliance with operational workflows. Candidates should have 2-3 years of experience in logistics and team management skills. A diploma in logistics or related fields is preferred. This position is crucial for maintaining high service levels and operational efficiency in delivery processes.

Qualifications

• 2 – 3 years of operations experience within the transportation or logistics industry is required.
• Good knowledge of courier/express shipment management and the delivery process flow.
• Experience as a team leader or supervisor is essential.

Responsibilities

• Ensure timely and profitable delivery of shipments to customers.
• Manage the daily operations at the Depot and supervise staff.
• Monitor performance and conduct training for regular PDAs.

Skills

Operations experience

Courier/express shipment management

People management

Education

Diploma in logistics, supply chain management, or a related field

Job description

We are currently seeking a Depot Team Leader to join DHL eCommerce Malaysia! The Depot Team Leader will be responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Depot.

Essential Duties and Responsibilities

Customer Service Management

• Maintain good working relationships
• Co‑ordination, discussion and communication
• Assist to keep performance and meet target
• Problem shooting and Improvement

Stakeholder Management

• Manage parcel processing and delivery process efficiently within DHLeC delivery depot
• Plan sorting and courier zone assignments
• Deliver parcels to customers within delivery depot coverage area and cutoff time
• Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations
• Monitor the daily in scan and out scan of shipments
• Check pre‑alerts to track daily loads at the Depot and plan delivery schedules accordingly
• Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
• Check and hand over delivery sheets to the delivery staff or through mobile app
• Assign and monitor pickup to the couriers
• Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
• Handle all exception cases at the Depot and communicate the same to Hub and Customer Services for resolution
• On a daily basis recheck exceptions of the previous day and ensure follow up of the same
• Ensure safe handling of all shipments at the Depot and report any damaged cases to the Hub\CS
• Handle security exceptions in the Depot along with the security team
• Ensure daily updation, allocation and collection OTM machines for deliveries
• Collect COD cash collected by the delivery staff, cross‑check the same with the delivery sheet and deposit into DHL bank account
• Monitor performance of staff in the Depot and ensure conduct of training for regular PDAs, etc. in line with the training programs designed centrally
• Ensure adequate manning in terms for full‑time PDAs etc
• Generate and maintain MIS related to the Depot
• Special request handling as appropriated
• Keep and organize working documents in tidiness and easy to use
• Ensure safe and secure workplace and environment

Team Management

• Provide direction, guidance and support to employees to help them discharge their duties effectively
• Motivate, train, coach and support new and existing employees to deliver high service level to customers

Desired Skills / Qualifications

• 2 – 3 years operations experience, preferably within transportation or logistics industry
• Good knowledge of courier / express shipment management and delivery process flow
• People management experience as a team leader or supervisor

Minimum Educational Qualification

• Diploma in logistics, supply chain management, or a related field (preferred)