Delivery Administrator

NTT Communications; Kuala Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Kuala Selangor seeks a Sales Support Coordinator to assist with sales quotations, customer inquiries, and documentation. The role requires a diploma or bachelor's degree and 1–2 years of experience in sales administration or customer service. Ideal candidates should have strong organizational skills, proficiency in Microsoft Office, and a customer-oriented mindset. This position promises a dynamic work environment focused on growth and diverse opportunities.

Qualifications

• 1–2 years of experience in sales administration or customer service.
• Experience in IT/telecom is an added advantage.

Responsibilities

• Prepare and process sales quotations and invoices.
• Handle customer inquiries and support issue resolution.
• Coordinate with logistics and finance teams for order fulfillment.

Skills

Organizational skills

Communication skills

Proficiency in Microsoft Office

Customer-oriented mindset

Education

Diploma or Bachelor’s Degree in Business Administration or related field

Tools

CRM Systems (Salesforce, Dynamics 365, SAP)

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Key Responsibilities

Sales Support & Coordination

• Prepare and process sales quotations, purchase orders, and invoices in the system.
• Ensure all orders are entered accurately and in line with company policies.
• Liaise with customers to confirm order details, delivery schedules, and payment terms.
• Support sales executives with documentation for tenders, proposals, and bids.
• Coordinate with logistics and finance teams to ensure smooth order fulfillment and billing.
• Monitor and keep track of clients’ service renewal dateline

Reporting & Documentation

• Track sales orders, stock availability, and delivery status.
• Ensure all sales-related documentation is complete, accurate, and properly filed.

Customer Service

• Handle customer inquiries promptly and professionally.
• Support issue resolution related to order processing, delivery, or billing.
• Build and maintain positive relationships with customers and partners.

Qualifications & Requirements

Education & Experience:

• Diploma or Bachelor’s Degree in Business Administration, Marketing, or related field.
• 1–2 years of experience in sales administration, order management, or customer service.
• Experience in IT/telecom is an added advantage.

Skills & Competencies:

• Strong organizational and multitasking skills with attention to detail.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Experience using CRM or ERP systems (e.g., Salesforce, Dynamics 365, SAP) preferred.
• Ability to work independently and collaboratively in a fast-paced environment.

Key Attributes:

• Customer-oriented mindset.
• Team player with a proactive attitude.
• High level of accuracy and accountability.
• Able to prioritize tasks and meet deadlines under pressure.

Workplace type: On-site Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today