Data Scientist - Junior Production Support

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 35,000 - 45,000; Full time

Job summary

A leading technology provider is seeking a Junior Data Scientist for production support in Kuala Lumpur. This role involves assisting data science teams with operational needs, monitoring data applications, and contributing to stability improvements. Ideal candidates have basic Python and SQL skills, a problem-solving mindset, and a strong interest in data science. The position offers opportunities for growth in a collaborative, innovative environment, welcoming recent graduates with a STEM background.

Qualifications

• Eager to learn and attention to detail.
• Customer-oriented and comfortable engaging with non-technical users.
• Experience in technology or support function is a plus.

Responsibilities

• Provide production and operational support to data science teams.
• Monitor and support routine production tasks for data science applications.
• Collaborate with data teams to understand operational needs.

Skills

Basic knowledge of Python

Familiarity with SQL

Problem-solving mindset

Strong communication skills

Teamwork skills

Education

BSc/BA in STEM discipline

Tools

Power BI

Job description

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Data Scientist - Junior Production Support

Job Overview

At Zurich, we rely on insightful data to power our systems and solutions. We’re seeking a candidate to provide essential support to data science teams by ensuring the smooth operation and reliability of data-driven applications and platforms. This role is ideal for someone passionate about technology and eager to develop their skills in a collaborative, innovative environment. You will mainly support the development and maintenance of data science projects, working closely with colleagues to resolve technical issues, maintain data solutions, and uphold service quality.

As part of a data science team, this position requires foundational Python and data skills, a willingness to learn, and the ability to contribute to business outcomes through reliable production support.

Objectives of this role

• Provide production and operational support to data science teams, including incident resolution and standardized process execution.
• Collaborate with data and product teams to understand operational needs and ensure smooth data flow.
• Collaborate with data team to co‑research and develop new technologies.
• Assist in documenting recurring issues, troubleshooting steps, and standard processes for knowledge sharing.
• Contribute ideas and observations to continuously improve the stability and efficiency of data applications.

Responsibilities

• Act as the first line of support for business stakeholders experiencing issues with data products and service issues, collecting details, and troubleshooting problems on the ground.
• Escalate issues, with full documentation, to the technical team for deeper analysis and resolution.
• Monitor, support, and execute routine production tasks for data science applications and data pipelines.
• Assist in documenting recurring issues, troubleshooting steps, and standard processes for knowledge sharing and governance.
• Help create and maintain shared code components and resources that can be reused across projects.
• Contribute ideas and observations to continuously improve the stability and efficiency of data applications.
• Participate in R&D activities, focused on developing small, practical concepts, such as writing simple functions, comparing model performance, and conducting regression testing on models.
• Work with Azure cloud services and data platforms, learning from specialists and applying best practices in a controlled environment.

Required skills and qualifications

• Basic knowledge of Python and data handling (such as data cleaning, formatting, or simple analysis).
• Familiarity with SQL and business intelligence tools (e.g., Power BI).
• Understanding of basic data concepts.
• Problem‑solving mindset, eagerness to learn, and attention to detail.
• Strong communication and teamwork skills.
• Interest in data science, analytics, and production support.
• Customer oriented and comfortable engaging with non‑technical users.
• Experience working in a technology or support function is a plus (internships or project work welcome).
• BSc/BA in any STEM discipline such as computer science, engineering, mathematics, applied sciences or other related technical and quantitative fields (recent graduates encouraged to apply).

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

• Location(s): MY - Kuala Lumpur
• Schedule: Full Time