Data Center Customer Operations Engineer II

Equinix; Iskandar Puteri; On-site; MYR 30,000 - 40,000; Full time

Job summary

A global digital infrastructure provider seeks a Data Center Customer Operations Engineer II in Iskandar Puteri, Malaysia. This entry-level role requires a high school diploma and involves supporting basic customer equipment installations, managing work orders, and ensuring customer satisfaction through effective service delivery. Ideal candidates will have strong customer service skills and be able to follow detailed procedures. The position emphasizes teamwork and learning within the operational context.

Qualifications

• Entry-level position requiring a high school diploma.
• 1 year of equivalent work experience is preferred.
• Must be able to follow standard operating procedures.

Responsibilities

• Review and respond to routine work orders in a timely manner.
• Support basic installations and troubleshooting under supervision.
• Maintain accurate records of activities in the ticketing system.
• Assist customers with order execution and service quality.

Skills

Customer service

Basic troubleshooting

Equipment installation

Documentation skills

Education

High school diploma

Job description

Data Center Customer Operations Engineer II

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Job Summary

Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.

Responsibilities

Queue Management / Reporting

• Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times.
• Involved in escalating and expediting higher level orders, upon supervision.
• Actively follows up on work orders in the queue to support the overall team.
• Maintains notes and records of activity fulfillment in the ticketing system.

Installations

• Rack and stack basic customer equipment, with guidance from more senior team members.
• Supports routine intra-cage and infrastructure installations, under guidance, which may include:
  • routine ladder racks and basic fiber raceways
  • basic cable management and support systems (patch panels)
  • routine ground cabinets and basic post racks
  • may perform tape changes and basic backup necessities

Cross-Connect

• Supports basic cross-connect troubleshooting.

Testing / Troubleshooting

• Supports basic testing and routine installations of customer assets.
• Supports standard layer 1 cross-connect certification testing, under supervision.
• May learn more semi-routine testing, under supervision.

Stakeholder Partnership

• Supports the operations and security personnel team for breaks or other activities, when necessary.

Customer Management

• Supports customer satisfaction with timely adherence to following basic order execution requirements.
• Delivers quality customer service experience when interfacing with customers.
• Discusses time expectations on new deployments, by following standard operating procedure guidelines.
• May support customers on-site through access and escorting services.

Projects

• Supports fulfillment of projects under close supervision.

Training

• Completes assigned training in a timely manner.

Typical Degree & Years of Experience

Typically requires a high school diploma and 1 year of equivalent work experience.

Equal Employment Opportunity

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.