Cybersecurity Engineer

Tech Titan Group - Titan Guard and Tech Titan Distribution; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

A leading company in technology solutions seeks a Technical Support Specialist to provide high-quality assistance to customers. This role entails troubleshooting, documenting, and improving customer service processes while working collaboratively in a remote team environment. Candidates need a Bachelor's Degree in Computer Science or Engineering and excellent communication and troubleshooting skills.

Benefits

Smart Casual Fridays

Qualifications

• Bachelor's degree or equivalent technical experience required.
• Must communicate effectively in English (written).
• Understanding of computer architecture and programming languages.

Responsibilities

• Provide high-quality technical support and resolve customer issues.
• Document support details and improve knowledge base articles.
• Work with team members to address issues and improve processes.

Skills

Troubleshooting

Customer Service

Communication

Collaboration

Interest in Security

Education

Bachelor's Degree in Computer Science or Engineering

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Tech Titan

Flexible to accommodate urgent customer needs over weekends and public holidays

Perform tasks such as issues, deploying products, collecting artefacts for debugging

Provide high quality technical support by helping customers resolve issues including explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes

Documenting all support issue details while supporting customers to ensure details are available for all relevant parties

Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team

Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information

Report customer use cases, requirements, enhancement requests, and recommend fixes

Practice the give and take model of knowledge and experience exchange by sharing information to the team

Constantly improving job skills through participation in product, technology, and customer service training as it is made available

Participate in improving processes, communication, systems, etc.

Qualifications

Demonstrated Required Skills and Abilities:

Graduated with Bachelor's Degree in Computer Science or Engineering or equivalent technical experience

Able to communicate in English (written)

For Mac, Windows, Linux, iOS, or Android

In Xcode, Visual Studio, Android Studio, or Eclipse

Ability to troubleshoot system issues

Fundamental understanding of computer architecture and low-level details of the programming languages used by the products you are supporting

Interest and experience in security a great advantage

Ability to work effectively with a remote team using modern, collaborative tools such as Microsoft Teams, Zoom, and Webex

Strong customer service skills ability to work with customers in a manner that is professional, compassionate, and effective

Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally

Additional Information

Office Hours: Monday - Friday, 9am - 6pm

Smart Casual Fridays

Salary is negotiable depending on experience