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A prominent automation firm in Selangor is seeking an IT support professional to assist in deploying and configuring cybersecurity tools across client systems. This role involves troubleshooting, monitoring alerts, and maintaining documentation. Ideal candidates will have a relevant degree and 1-2 years of experience, though more experienced candidates will be considered for senior roles. The company offers competitive salary and structured training in cloud security and incident response.
Assist in the deployment and configuration of security tools (EDR, firewalls, SIEM forwarders, cloud sensors) across client environments.
Perform initial health checks and connectivity validation for newly onboarded clients.
Monitor system alerts and perform first-level troubleshooting of agent failures, log ingestion issues, policy misconfigurations, and connectivity problems.
Follow standard operating procedures (SOPs) for routine tasks: patching, certificate renewals, log source onboarding, access provisioning.
Escalate complex technical issues to L2/L3 Security Engineers with detailed diagnostics and logs.
Maintain accurate documentation of configurations, client environments, and known issues.
Support incident response readiness activities, including backup verification and failover testing.
Collaborate with the SOC and Customer Success teams to resolve service-impacting events within SLA.
Assist in vulnerability scan coordination and remediation tracking.
Participate in change management processes and release deployments.
Willingness to work occasional off-hours during client migrations or incident support windows.
Diploma or Bachelor’s degree in Cybersecurity, IT, Computer Science, or related field.
1 to 2 years of experience in IT support, systems administration, or entry-level security operations.
Candidates with more than 3 years of experience will be considered for more senior roles.
Strong problem-solving skills and ability to follow technical runbooks.
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