Customer Support Team Lead – Banking Onboarding & Payments

MyValiant; Kuala Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A reputable banking institution in Kuala Selangor is seeking an experienced team manager to oversee day-to-day operations related to onboarding, account management, payments, loans, and cards. The ideal candidate should have at least 6 years of relevant banking experience and 4 years in team management, along with strong problem-solving skills and a compliance-oriented mindset. This role involves providing coaching, ensuring operational standards are met, and collaborating with relevant teams to address operational challenges.

Qualifications

• Minimum of 6 years in banking, focused on onboarding/account management/payments/loans/cards.
• At least 4 years of experience managing a team.
• Ability to work independently and collaboratively.

Responsibilities

• Manage day-to-day operations of the onboarding/account management/payments/loans/cards team.
• Coach and oversee team performance.
• Process cases in compliance with operational standards.
• Collaborate with relevant teams to resolve operational issues.

Skills

Team management

Operational oversight

Coaching

Problem-solving

Compliance understanding

Process improvement

Attention to detail

Education

University degree or Masters

Job description

A reputable banking institution in Kuala Selangor is seeking an experienced team manager to oversee day-to-day operations related to onboarding, account management, payments, loans, and cards. The ideal candidate should have at least 6 years of relevant banking experience and 4 years in team management, along with strong problem-solving skills and a compliance-oriented mindset. This role involves providing coaching, ensuring operational standards are met, and collaborating with relevant teams to address operational challenges.