Customer Support Specialist (Rotational Shift / January Intake)

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent digital services company is seeking a Customer Support Specialist for the January intake in Kuala Lumpur. The role involves assisting customers with their interactions on the Adwords platform and providing consultative solutions. Candidates should possess at least a Bachelor’s Degree, have excellent communication skills, and a passion for online marketing. This position is suitable for both experienced individuals and fresh graduates. Competitive perks and a supportive work environment are offered.

Benefits

Comprehensive Insurance & Medical coverage

Premium workspaces

Engagement & Recognition Programs

Wellness & Health Program

Employee Assistance Program

Qualifications

• 1-2 years of experience in customer support is an advantage.
• Fresh graduates are welcomed to apply.
• Passion for social media, online marketing or online advertising.

Responsibilities

• Communicate with customers via phone, email, or chat regarding any issues.
• Manage relationships with customers to increase business.
• Provide consultative advice and solutions to users.

Skills

Excellent communication skill in English

Customer needs understanding

Creative mindset

Ability to work in an organized manner

Education

Bachelor’s Degree in any field

Job description

Customer Support Specialist ( January Intake )

• Comprehensive Insurance & Medical coverage
• Premium workspaces
• Engagement & Recognition Programs like appreciation day, digitalized games and contest, free food day, raffles, birthday treats, anniversary gifts, and much more!
• Wellness & Health Program
• Employee Assistance Program (Counselling)

What is your mission?

As a Digital Marketing Consultant, you will be working with our Global Internet Leader Account to deliver #happier customer experience. To support the internet giant’s business customers for online marketing and campaigns on Adwords.

You are also required to perform these job functions:

• Communicates to customers via phone, email or chat for any issues related to their interaction with Adwords platform.
• Manage the relationship between the internet giant and its customers resulting in increased business by providing consultative advice sales solutions.
• Tell us how we can be better and act as a voice for users/advertisers to provide product and process improvement opportunities back to the internet giant.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Who are we looking for?

• Possess at least Bachelor’s Degree in any field, preferably advertising or marketing.
• Excellent communication skill in English and your native language
• 1-2 years of experience in customer support will be an added advantage
• Fresh graduate is welcomed to apply
• Passion for social media, online marketing or online advertising.
• A creative mind set and understanding of customer needs
• Strong communication skills and a flair for convincing and presenting an argument
• The ability to work in an organized and structured manner

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.