Customer Support Specialist

AMETEK; George Town; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading global provider of industrial technology solutions is seeking a motivated Customer Service Representative in George Town, Penang. This role involves supporting customers and sales teams with order delivery and tracking, handling complaints, and ensuring timely processing of orders. Candidates should possess a Degree in Business or Marketing and have at least 2 years of experience along with strong communication skills. Proficiency in Microsoft Office and MS NAVISION is advantageous. This position offers a dynamic work environment focused on customer satisfaction.

Qualifications

• Minimum 2 years of working experience.
• Possess own transport.
• Ability to interact with people.

Responsibilities

• Support customers and sales managers in order & delivery activities.
• Track customer complaints and special requirements.
• Report daily backlog & booking status.

Skills

Interpersonal skills

Communication skills

Ability to work independently

Computer literacy

Resourceful

Positive work attitude

Education

Diploma / Degree in Business/Marketing

Tools

Microsoft Office

MS NAVISION

Job description

A Customer Service Representative is responsible to support customers and sales managers in the Customer Order & Delivery activities, deal with and track up customer’s complaint & special requirement, After-Sales Support, Report daily backlog & booking status and any other support needs and related matter.

What You Will Do

3rd party Sales -Asia (Non-China) and Europe – Weight 50%

• Customer Order & Delivery
• New customer setup in NAV and customer AVL-related forms, and applications.
• Receive 3P customer PO, create SO, follow up orders/contracts, make sure of order & delivery executing to be timely and correct.
• Track outgoing shipments (tracking#, status to the customer, etc)
• After-Sales Support
• Deal with and track up customer’s complaint & special requirement, including but not limited to RMA, create Reshipment SO and etc.
• Monitor credit for all accounts.
• Report daily backlog & booking status.
• Provide relevant sales data to support sales reports (forecast and etc).
• Assist with orders forecast file.

IC Sales – Drop Shipment – Weight 50%

• Receive IC customer PO, create SO, work with factory for the best delivery.
• RMA, create Reshipment SO
• Track customer credit status, and keep record of orders, complaints, etc.
• Track outgoing shipments (tracking#, status to the customer, etc)
• Report daily backlog & booking status.

We Are Looking For

• Diploma / Degree in Business/Marketing
• Computer literacy with knowledge of Microsoft Office.
• Ability to work independently and interact with people.
• Interpersonal and communication skills, self-motivated, resourceful, and positive work attitude.
• Possess own transport.
• Minimum 2 years of working experience.
• Proficiency in MS NAVISION are added advantages.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.