Customer Support & Order Coordination Executive

FastJobs; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading online gifting platform is seeking a Customer Support & Order Coordination Executive in Kuala Lumpur. The ideal candidate will manage customer communications, ensure accurate orders for the operations team, and contribute to enhancing customer experiences. Responsibilities include handling inquiries via social media and email, coordinating order details, and managing customer concerns. This role is critical to delivering an excellent service and ensuring timely order processing, which is essential for a fast-growing brand.

Benefits

Friendly working environment

Training on products and systems

Growth opportunities

Competitive salary based on experience

Qualifications

• Good written communication skills in English, Bahasa Melayu, Chinese.
• Comfortable using WhatsApp, Instagram, Facebook, and email.
• Well-organized, detail-oriented, able to handle multiple orders.
• Basic computer skills preferred.
• Prior experience in customer service is an advantage.

Responsibilities

• Respond to customer inquiries via multiple platforms.
• Prepare daily order lists for production and delivery.
• Coordinate with staff for timely order preparation.
• Handle customer concerns and changes politely.

Skills

Written communication skills in English

Communication in Bahasa Melayu

Communication in Chinese

Computer skills (Google Sheets/Excel)

Ability to handle multiple orders

Job description

Customer Support & Order Coordination Executive

Heva Gifts – Online Flower & Gift Store (Since 2014)

Heva Gifts is looking for a Customer Support & Order Coordination Executive to manage daily customer communications and coordinate orders for our operations team. This role is essential in ensuring smooth order processing and excellent customer experience across all platforms.

Key Responsibilities

• Customer Communication
  • Respond promptly and professionally to customer inquiries via WhatsApp, Instagram, Facebook, and email.
  • Provide product information, pricing, delivery details, and customization options.
  • Assist customers from inquiry to order confirmation.
• Order Coordination
  • Prepare and organize daily order lists for production and delivery teams.
  • Ensure all order details are accurate (products, delivery time, address, notes).
  • Coordinate with internal staff to ensure timely order preparation and dispatch.
  • Follow up on delivery status when required.
• Customer Experience
  • Handle customer concerns, changes, or complaints politely and efficiently.
  • Maintain a friendly, caring, and brand-appropriate tone at all times.
  • Support repeat customers and promote ongoing offers when applicable.

Requirements

• Good written communication skills in English, Bahasa Melayu, Chinese (Malay and/or other languages are a plus).
• Comfortable using WhatsApp, Instagram, Facebook, and email daily.
• Well-organized, detail-oriented, and able to handle multiple orders at once.
• Basic computer skills (Google Sheets / Excel preferred).
• Prior experience in customer service, online sales, or e-commerce is an advantage.
• Calm, polite, and customer-focused attitude.

What We Offer

• Friendly and supportive working environment.
• Training on products, systems, and workflows.
• Opportunity to grow with a fast-growing online gift brand.
• Competitive salary based on experience.

How to Apply

Please send your CV and a short introduction to: 📧 ********@partner-retail.com

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