Customer Success Specialist - Mandarin (Relocate to KL)

TP; Pahang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Malaysia is seeking a Customer Success Specialist to respond to customer requests and manage concerns. The ideal candidate will be fluent in both English and Mandarin and possess excellent communication skills. Responsibilities include educating customers on service options and resolving issues. This position requires the ability to work in a 24/7 rotational shift and experience in customer service is an advantage. Fresh graduates are welcome to apply.

Qualifications

• Fluent in English and Mandarin with strong communication skills.
• Willingness to work in a 24/7 shift rotational basis.
• Experience in customer service within a banking environment is advantageous.

Responsibilities

• Educate customers on self-service options.
• Conduct call backs for transaction confirmations.
• Clarify customer needs and provide solutions.
• Perform KYC tasks as needed.

Skills

Fluent in English

Fluent in Mandarin

Excellent written and verbal communication skills

Education

SPM and above

Job description

Overview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

Qualifications

Job Requirements:

• Fluent in English and Mandarin languages, with excellent written and verbal communication skills
• Education level: SPM and above
• Able to work in 24*7 shift rotational basis
• Proven ability to promote and build extraordinary customer rapport
• Experience in a bank or financial institution customer service environment will have added advantage
• Willingness to learn and improve
• Fresh Graduates are encouraged to apply.

Responsibilities and Accountabilities

• Educate customers on self-service options and automated banking channels.
• Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
• Clarify customer needs, evaluate problems, and provide solutions.
• Perform specified KYC tasks when required.