Customer Success Specialist (Korean & Mandarin Speaker)

APAC Michael Page; Malaysia; Hybrid; MYR 48,000 - 84,000; Full time

Job summary

A leading company in the Technology & Telecoms industry is looking for a Customer Success Specialist proficient in Korean and Mandarin. This role focuses on enhancing customer experience by engaging effectively with clients to understand their needs and resolving issues efficiently. Ideal candidates have a diploma in a related field and 1-2 years of customer service experience. The position offers a competitive salary between MYR 48,000 to MYR 84,000 annually and the potential for a language allowance. Flexible work arrangements are available.

Benefits

Competitive salary package

Language allowance for Korean proficiency

Flexible work arrangements

Professional growth opportunities

Qualifications

• 1-2 years experience in customer service or related positions.
• Strong communication skills (oral & written).
• Adaptability to a dynamic work environment.

Responsibilities

• Engage with customers to understand needs and set expectations.
• Troubleshoot issues and resolve complex interactions.
• Collaborate with teams and vendors for timely resolutions.
• Contribute to process improvements and automation initiatives.

Skills

Proficiency in Korean (min TOPIK Level 3)

Proficiency in Mandarin

Proficiency in English

Problem-solving skills

Attention to detail

Ability to work collaboratively

Education

Diploma or degree in business, technology, or related field

Job description

This is an exciting opportunity for a Customer Success Specialist (Korean & Mandarin Speaker) to join the Technology & Telecoms industry. The role focuses on customer service excellence and process optimization while utilizing Korean language skills.

Client Details

The employer is a large organization within the Technology & Telecoms industry. They are committed to delivering innovative solutions and exceptional customer service to their clients worldwide.

Description

• Engage with customers to understand needs, translate them into actionable work, and set accurate delivery expectations.
• Troubleshoot issues, perform root cause analysis, and resolve complex interactions while adhering to compliance and business rules.
• Maintain ownership of requests, collaborate with cross-functional teams and vendors, and ensure timely resolution.
• Share knowledge through documentation and contribute to process improvements and automation initiatives.
• Focus on customer experience and business outcomes, meeting performance standards and certification requirements.

Profile

A successful Customer Success Specialist (Korean & Mandarin Speaker) should have:

• Proficiency in both Korean (min TOPIK Level 3 and above) and Mandarin and English, with strong communication skills (oral & written).
• Diploma or degree in relevant to business, technology, or a related field.
• 1-2 years experience in customer service or related positions.
• Problem-solving skills to address customer and process-related challenges effectively.
• Ability to work collaboratively in a team-oriented environment.
• Attention to detail and a commitment to maintaining high-quality standards.
• Adaptability to a dynamic work environment within the Technology & Telecoms industry.

Job Offer

• Competitive salary package ranging from MYR 48000 to MYR 84000 annually.
• Opportunity to receive a language allowance for Korean proficiency.
• Flexible work arrangements with a hybrid working environment.
• Engaging role within a reputable company in the Technology & Telecoms industry.
• Professional growth and development opportunities.

If you are passionate about customer service and have strong Korean language skills, we encourage you to apply for this Customer Success Specialist (Korean Speaker) role today!

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Yin Ern Ngo [phone].