Customer Success Specialist — Brand Support & Experience

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you will be the primary contact for customers, assisting them with inquiries and ensuring their experience is positive. Your ability to empathize, listen actively, and solve problems will be crucial in representing the brand's values and maintaining customer loyalty. If you are passionate about providing exceptional service and thrive in a fast-paced environment, this opportunity is perfect for you to grow and make a difference in customer relations.

Qualifications

• Bachelor's Degree or Diploma required, with strong English proficiency.
• 6 months of customer support experience preferred.

Responsibilities

• Support customers in placing online orders and handling inquiries.
• Maintain a professional attitude and provide timely assistance.

Skills

Customer Service orientation

Active Listening Skills

Problem-solving

Emotional intelligence

Critical thinking

Education

Bachelor’s Degree or Diploma

Degrees in Communication or related fields

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you will be the primary contact for customers, assisting them with inquiries and ensuring their experience is positive. Your ability to empathize, listen actively, and solve problems will be crucial in representing the brand's values and maintaining customer loyalty. If you are passionate about providing exceptional service and thrive in a fast-paced environment, this opportunity is perfect for you to grow and make a difference in customer relations.