Customer Success Specialist — Brand Experience Advocate

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer interactions and support. In this engaging role, you will be the primary point of contact for clients, ensuring their inquiries are addressed with professionalism and empathy. You will manage customer concerns, assist with online orders, and safeguard sensitive information, all while embodying the values of the brand. This position offers a dynamic work environment where your communication skills and positive attitude can shine. If you're passionate about delivering exceptional customer service and thrive in fast-paced settings, this opportunity is perfect for you.

Qualifications

• Bachelor’s Degree or Diploma in any discipline required.
• B2 level English proficiency is a must.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Maintain a professional attitude and handle customer concerns effectively.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Analytical skills

Critical thinking

Communication skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer interactions and support. In this engaging role, you will be the primary point of contact for clients, ensuring their inquiries are addressed with professionalism and empathy. You will manage customer concerns, assist with online orders, and safeguard sensitive information, all while embodying the values of the brand. This position offers a dynamic work environment where your communication skills and positive attitude can shine. If you're passionate about delivering exceptional customer service and thrive in fast-paced settings, this opportunity is perfect for you.