Customer Success Specialist: Brand Champion & Solutions

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

Join a dynamic team as a Customer Success Specialist, where you'll be the voice of the brand and the first point of contact for customers. In this role, you will manage customer inquiries, provide support via phone and email, and ensure a high-quality service experience. Your responsibilities will include assisting customers with online orders, processing payments securely, and proactively addressing issues to uphold the brand's reputation. This position is perfect for individuals who are passionate about communication, possess strong problem-solving skills, and thrive in a fast-paced environment. If you are looking to make a difference and grow in your career, this opportunity awaits you.

Qualifications

• Bachelor's Degree or Diploma in any discipline required.
• B2 level English proficiency is a must.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Handle customer concerns professionally and maintain a positive attitude.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Critical thinking

Analytical skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Join a dynamic team as a Customer Success Specialist, where you'll be the voice of the brand and the first point of contact for customers. In this role, you will manage customer inquiries, provide support via phone and email, and ensure a high-quality service experience. Your responsibilities will include assisting customers with online orders, processing payments securely, and proactively addressing issues to uphold the brand's reputation. This position is perfect for individuals who are passionate about communication, possess strong problem-solving skills, and thrive in a fast-paced environment. If you are looking to make a difference and grow in your career, this opportunity awaits you.